Avis Rent a Car Online Reservations

With an upcoming trip down to San Francisco, I needed to set up a rental car from the San Francisco International airport. It turned out that Avis has a lot on-site, and that was the main reason I decided to peruse getting a car through them online. ...

At the end of last year, when we booked our flight to England, Len checked out on-line stores for a hire car. The first one was a private company. They offered us a Ford Focus, or similar vehicle for around $690. After going through the whole process, ...

I need to rent a car! We are planning a trip to club Med and had originally planned on using their transfer service but after talking to others, we decided to rent a car instead.

One of my main concerns of course is Price...

I rarely need to rent a car, especially when I travel outside the USA, but due to special circumstances, I needed to pick up a car at the main train station in Rome, Italy and drop it off a week later at the Pisa Airport. At first it was difficult to ...

I can't tell you when the last time I actually had to rent a car was. When I was still working, I always had an administrative assistant work on the travel arrangements for me, and most of the travel I've done since getting married and having children ...

This is a quick and easy way to rent a quality automobile. No lines no hassle. You can see what yo ...

Overall, my experience with the web site for Avis was fairly positive. The response time was very quick. Other sites I used while pricing my car rental needs take a lot more time to calculate different options. Avis was "trying harder" than the others ...

I rented a car from a local Avis office in my hometown of Maynard, MA. I was quoted a rate of $32 dollars per day if the rental was 5 days or longer. I was having car repairs done so at the time I didnt know the length of time I would need the rental. I ...

I first started my experience at www.avis.com to pick the car. It was a simple process for me since I knew exactly what I wanted, mid-tier, etc. I had entered my information and had the quote finished in about 4 minutes. They didn't require a credit ...

Worst Experiance !!!! I had booked a convertible car thru Hotwire  in Miami International Airpot location durin last (2008) Christmas vacations . When I went their to pick up a car , initially representative told me that he is not able ...

Reserved and confirmed a car for 3 days out of Chartres France. Chose AVIS because they have a "PICK-UP" location at the Chartres Gare (train station). We took train from Paris, got to the station with luggage, and NO AVIS. Called them to be told they ...

I booked, 3 days in advance, a van with AVIS (Udine, Italy) for the weekend. At 4:30 PM on Friday, i.e., just 2 work hours before the delivery, AVIS phoned me that the van was no longer available. They did not provide me any equivalent solution (just a ...

I went through Travelocity to rent a car from Avis to make a trip to my familys' homes for Christmas 08.Two days before Christmas, we were told by Avis Car Rental that they were going to place a $500.00 hold on our bank account.  We asked ...

The price of Avis is competitive. Avis customer service is good. They are efficient and help me find the best solution. If you drive long distance (above 100 miles) I think Avis is a good deal. Both Avis and Uhaul do not provide one-way truck in my ...

We recently flew into London Heathrow Airport, so decided to rent a car from Avis....WOW how easy the online reservation was, how easy and fast at the desk to get the rental processed. We were taken on a shuttle bus to the parking lot...the nice man even loaded and unloaded our cases. The service was fast, efficient and friendly. The car was clean and ecomomical. In a nutshell, very pleased with the whole process

Reserved on Avis.com, when arrived FT Lauderdale airport the agent could not find my reservations, took 5 minutes to finally located my reservation. Slow and ineffective service.

Avis is absolutely rotten. I recently rented a car through price line. When I received the car, it had...suspicious...white stains on the seat, the front and rear bumper was damaged and grease marks all over it. On top of that, the woman at the check out desk had the nastiest attitude on the planet. As a parting shot, they stole my cellphone (I left it in the car for two minutes and that was more than enough time for their thieving personnel to steal it and turn it off so that it wouldn't ring). Of course, I complained and they offered a coupon for a few pennies off on my next rental. As if I'll EVER rent anything from this rotten company again... If you visit Raleigh NC - remember my experience when renting a car at the Avis airport office.

Avis and American Express need to be on the same page. I made a reservation online at Avis.com using a link mentioning discounts at neighborhood Avis outlets using the Amex card. I printed the reservation sheet that details the estimated cost and specifically notes the coupon discounts are not included in the estimate but are calculated at the rental counter. I also printed what I thought was coupon that mentions a specific discount code and instructs me to present at time of rental. When I took it to the Avis agency, the CSR(?) told me it wasn't a coupon and that the discount had already been taken in the estimated price.

How was I to know? I made my decision to use Avis based on the estimate online and the note that said coupon discounts are not included in this estimate. I expected 25% less, which led me to using Avis over a local outlet.

Avis and Amex need to make sure that online estimates are accurate. I've used Avis numerous times (will probably continue to do so), but am very frustrated with this experience.

Terrible customer service. I rented a car for one day and 16 hours. We pick the car up on Friday at 2:00 p.m. and returned it on Sunday at 5:00a.m.. The Avis counter at the airport was not open at 5:00 am, so as instructed by the Avis employee who rented us the car, we parked the car in the Avis lot and placed the keys in the Avis drop box. My estimated charge was $68.00. Avis billed me for an entire week of rental which was charged to my debit card in the amount of $684.34. So naturally, I called to dispute the charge. They instructed me to fax them a copy of my airline boarding pass to prove that I left the airport on Sunday, so I did. Avis informed me that it would take 24 - 48 hours to review my dispute and credit my account. It's been six business days and nothing. I called them today to check the status and I was informed that "Avis would let me know if and when they decide to credit my account". NEVER AGAIN!!!!! AVIS is incompetent and their customer service sub-standard! I will never rent from them again!

Avis -- avoid at all costs!

I rented a car from them last week, got a quote for 320 dollars total for 5 days. When I returned the car, they gave me a bill for 600 dollars, showing lots of surprise charges, fees and mileage charges, none of which was disclosed to me at check in. No amount of complaining helped -- they adamantly refused to remove the charges. I canceled my "Preferred" account, filed a dispute with my credit card, and will never use AVIS again. I don't know where they find the people who work for them, but to put it mildly, they are very rude and incompetent. Last month when I rented from them, there was a woman in line in front of me, going ballistic over her bill and demanding to remove extra charges and fees. It took her almost an hour and everyone had to wait in line.

"We try harder?" Give me a break! I would avoid AVIS at all costs.

Avis is nice, but Remember your AWD code like K019300 for United Airlines Frequent Flyer mileage (50 miles per day). Sometimes, the Avis person even if they are the Manager of an outlet, are not clear on Mileage issues. In February, I rented a Cavalier for 3 days. Now it is June 3, and a Representative through online mail tells me that "Mileage can only be earned if you pick up an Avis car at an Airport". I did do that with Avis in Paris deGaulle Airport and that was a very smooth purchase and a great Rep. there (Laurenc).
If I had known that there was no mileage possible with Avis at downtown location here in Visalia, Cal., I would have gone out to the Airport and maybe would have rented an Enterprise car. Avis prices seem very fair (maybe a little cheaper than Hertz). I like just giving my Wizard Number and things get done nicely.

I've been trying to get answers via email using customer service email forms on avis.com for over a month. No acknowledgement of the emails and no response.  Many people prefer to interact via email and the use of customer service emails from the site is very important.  They are apparently going in to a black hole.  The thing you learn as a Freshman student in Web Site design and eMarketing is to be sure you have the back-end process worked out to respond to customers.  Avis failed Freshman eMarketing.