Intelliflix Online Service

I've tried every mail-order service and IntelliFlix has been THE WORST for the 11 months I've suffered thru (a Christmas gift, prepaid, unable to get money refunded to the gift-giver).

Movies will sit at the top of my queue for 10-11 months, never processed, but only bottom ones will be.

If it takes 2-3 days to finally see a movie, it can take 8-20 days to have it acknowledged as "received".

This is how they throttle your traffic - they don't acknowledge receipt for days, weeks, ?? Then, they only promise to "start processing" your next title within 48 Business Hours!

No mail-order service has been worse in Queue Fulfillment and Return Processing. Occasionally I find a title there that no other service has, but they've never shipped them to me, months and months and months later!

Intelliflix is the biggest ripoff around. Stick with Netflix or Blockbuster.
I was double billed and it took a while to get that corrected
I cancelled service and was charged over $40 for 3 dvd rentals! They advertise delivery in 1-3 days. None of the dvds I rented came in under 6 days. I emailed several times to ensure they had shipping centers in SC and adjoining states and they said they did. None of the dvds came from closer than MS or NJ. This company in dishonest.

DO NOT JOIN INTELLIFLIX-
They are the worst service company I have ever seen. Lousy service, slow, canned support answers. I've been trying to cancel for about 3 weeks now and all I get are nonsense responses.
Save your money- Join Netflix- much better service!

I have been a subscriber of Intelliflix for 1 month and that is all I can handle. I have cancelled my subscription today so I expect it to be actually put through their system in about 3 months. That is if their billing department is as slow as their mailing department. I had Netflix for 3 years before switching to Intelliflix. I switched for the video game rental option. I have received 2 games and the only movies I have received are filler ones I added for the kids, like back in the day Rainbow Brite, Care Bear stuff. Don't even think your going to get a movie that has been released in the last 6 months. The other thing that completely blows about Intelliflix is you have NO clue what movie you are going to get. That is very frustrating when you are used to knowing that you will get 1 of your top five from Netflix.

Skip the trouble of being mad at this company and go with Netflix, it is a MUCH better online movie rental provider.

The WORST SERVICE I EVER HAD!!!

I was looking to rent both movies and games on line and being stupid on my part I enrolled with Intelliflix and bought a year's membership with Intelliflix without researching first.

BIG MISTAKE!!!

99% of the games I received DO NOT WORK!

As for movies, I'm getting a replacement every two weeks after I had sent them back the previous ones! And I am talking about their company being in the same city from where I live!

I had filed a report with the Better Business Bureau and they extended my membership for two weeks but what good does that do me since they don't send me anything for weeks?

STAY AWAY FROM THEM AS FAR AS YOU CAN!

UPDATE!!!! I was able to get some of my money back-read on!!
In a nutshell, Intelliflix was a big mistake! I had been a long term Netflix customer and was looking for a way to save a couple of bucks. Well, I did, but at what cost. Several times in the past few months as many as 5 days would go by without any DVD's mailed to me, even though there were movies in the queue.

Their website is poorly designed. Several movies will not turn up in a search on their site, even if the search terms are spelled correctly. The "Family Stone", for example.
There is no way to search for movies yet to be released, either. I mistakenly bought into their "Superpass" thinking that paying for a year ahead was wise. Man, was I wrong! Look at all their happy customers here.

UPDATE! UPDATE! UPDATE! UPDATE! UPDATE!
I was successful in getting a partial refund from Intelliflix, but it required filing a complaint against them through the Better Business Bureau in West Palm Beach, Florida. Here is the URL to the BBB:
http://www.bbbsoutheastflorida.org/
Don't let these S.O.B.s get you down!

I would give it NO checks if possible. All of the games (6 so far) have not worked on my son's PS2. So we go down to the local blockbuster, rent a game, works fine. All of his current games work If you want to waste money then go to UnIntelliflix for games. Otherwise go to Blockbuster and get their game pass. Long return times, no games that work. Uncaring support. What less could you ask for.

An on-line DVD company that is actually listening to their customers. Been reading some opinions about Intelliflix lately and wanted to add my two cents. Intelliflix beats Netflix for best price any day, I get mature movies and good service to boot,and they are striving to be great. I e-mailed that customer contact Eileen at the address posted. I got answer and a follow up as well.They are striving to do what they say, and not empty promises. I received actual action, which I thought was great and something that doesn't usually happen.

My Thanks to Intelliflix. You are heading in the right direction.

From Tara D:
I have been a member for a year and have been happy with the selection and quality of movies--it's cheaper than other similar companies AND they have a selection of adult material to choose from, which to my knowledge is a first for an online movie rental company of this sort. Additionally, I once sent a movie that got lost in the mail and they never received it, but when I let them know what happened they didn't blame me or hassle me about it. Furthermore, when I had a question about my billing, they were willing to work with me instead of being assholes about it. Special thanks to Andrew in the customer service division who was friendly and helpful throughout our interaction. I continually recommend intelliflix to my friends.

Terrible turnaround. At least 4 days to a week before shipping new DVD. With the 3 out at a time plan you will actually end up with 1 or none while waiting for them to ship more. I have been waiting since Saturday and this is a Wednesday. No DVD's. And according to their website none have been shipped. This really is typical. BUT, there is always a but, you can PAY for individual rentals if you want to be sure of having DVD's to watch. I have not tried this service as I do not want to pay extra. They were the cheapest price for three out at a time. I now know why!

Like pain and suffering? Yes? Use Intelliflix. Some pathetic schmo must be running this rinky dink scam out of their basement, schlepping down to a dvd outlet in between naps, buying a few used discs, mailing them out 10 days later and snorting/drinking/gambling any profits received. RUN LIKE THE WIND from this awful service. Don't be suckered in by their advertising or cheap prices. I dumped these losers after 3 months, which was 2-1/2 months too long. Had to email them constantly. Their replies are a bunch of typos and evasions. You can search the web for other consumer reviews and consistently find poor reviews. Avoid like athletes foot, herpes, bird flu, toenail fungus, or any annoying affliction.

If you want to cancel, empty your queue first. Then wait until you have confirmation they received your outstanding dvds. Then contact them via their website to request a cancellation and refund. Tell them their service is horribly slow and you've read bad customer reviews about them. They will offer to extend your subscription for free. Just say no and they should cancel you. Will you get the refund you deserve? Doubtful, but it's better to free of these shysters.

If you check out Intelliflix on BBB.org, you'll know the story. They have an "unsatisfactory" BBB history because they RIP off their customers and then ignore complaints.
I cancelled my membership a month ago and every time I've contacted them for the refund of the remainder of my annual fee (per their own written policy), they say it's being "sent to the right department now". So they've been saying this for a month. Obviously, they have no intention of ever giving me the refund and every intention of literally STEALING your money. The top 6 videos on my "queue" were sitting there for 7 months and I never got a single one. It took me a full week to get the videos they did finally send, and then they didn't process returns for another full week. So I ended up getting the dregs of my video lists at a rate of about 3 or 4 videos per month, at best. Not worth your money at all. PLEASE do yourself a favor and avoid Intelliflix!

This is absolutely the worst company I have ever dealt with. Nothing they say is true. They scam you from the initial memebership and continue to scam you by saying you have dvds/games out when they have been returned weeks prior. Then they charge you for the "lost" dvd. In 6 weeks time I have received a total of 2 games and 2 dvds all of which were about the 200th on my que. One game was not playable and one of the dvds is "lost" in space. I have tried contacting them via email (what a joke) and tried calling the corporate office to no avail. I filed a complaint with the FTC and written to my local "7 on Your Side" station. I CAN'T BELIEVE THEY HAVEN'T BEEN CHARGED WITH FRAUD. STAY AS FAR AWAY AS POSSIBLE FROM INTELLIFLIX.

I was a customer (3 at a time plan) for one month and received a total of 4 DVDs. None were my first choices. Shipping time is over a week each way. I would not recommend them to anyone.

Wish I had found the site before I signed up because I would never have joined if I had seen these reviews.
I actually did an experiment with my Netflix account. I rented the same three movies at a time from both places. I never got my first choices from Intelliflex and always got my first three selections from Netflix. I would receive my Intelliflex movies in an average of six days and my Netflix movies in an average of about 1.5 days. In the three months that I was a customer with Intelliflex three movies were lost and now they are charging me $25 per movie to cancel my account. In four plus years only one movie was ever lost with Netflix and that was my fault, I think I lost it.
Over all Intelliflix is the worst internet company that I have ever done business with, I would highly recommend avoiding this company.
Although Netflix does not rent Adult movies and games you get at least twice as many movies per month as you will from Intelliflix.

AVOID THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!