Kohls Online Store

I loved my experience ordering online. I have been a big Kohl's fan for several years now. I went to the store and got frustrated when they didn't have items in my size. It was also hard to find things, since it was during the holiday return and sales rush. I gave up and went to Kohls.com. I was able to order everything I wanted. The order came about a week later. FREE SHIPPING! When I received the clothes not all of them fit or I just didn't like the style, so I simply took the items that I did not want back to the store, got a full refund on the items, no questions asked, and was very happy with the transaction. Since then I have had only one problem. Not all of the merchandise in the store is carried online, so I have had trouble finding a specific style bra that I am looking for.

Wow, what a horrible experience. We ordered a Christmas present for our nephew that lives across the country (we: Virginia, him: Oregon). We ordered on December 12. By December 20 it still had not shipped and customer service told us it would not ship until after Christmas. It would have been nice to be notified, but anyway, we decided to cancel, but since there is no way to do this online, we had to wait 45 minutes on the phone only to be told that, even though it hasn't shipped yet, they cannot cancel the order. They told us that my nephew would have to pay to have it sent back to a store after he received it. Like I'd ask them to incur that expense. They wouldn't even change the shipping address to our address so that at least we could be responsible for returning it (after they charged us shipping for a product we don't want). There only excuse for not sending it in time for Christmas was that they were busy with lots of orders. Gee, I thought that was their job. Hopefully, they won't have that problem next year!

I've had no trouble so far with having things ordered online shipped super fast. I know one items arrived intact and that it works. I'm waiting to hear about the other 2 but see no reason why there would be a problem. I think their online service is very good and have also gotten useful replies to emails from them. However, I advise against getting their in-store credit card if there is any chance you won't be able to pay a bill on time because you find out quickly how they are able to finance their sales when they charge a whopping $25 late fee if you miss the deadline on a payment! In my case I had moved to a new address and missed a bill. The customer service people were snippy and rude and insisted on charging me despite knowing the situation. I really resented that because it is subpar performance given American's longstanding tradition of respectful treatment of the consumer by many of its best businesses.

Kohl's is a great store, prices can't be beat BUT if you are in a hurry for anything, their shipping stinks, it takes WAAAY to long. You are lucky if you get your order in 2 weeks. That is my only complaint. Can't figure out why they can't get that right??

I purchased a crib and would have been pleased had it not been damaged. It would have been much easier to get a new piece but instead Kohls made a new order for new bed. I was charged for 2 cribs until their vendor picks up the damaged crib via ups.I have called Kohls 3 times for time of pickup and after a couple of weeks I know I will have to pay for 2 cribs.UPS finally picked up the second crib that they drug behind their truck after 10 days. The new crib was also damaged but the damaged piece from the 1st was ok in the 2nd. The packaging of this product was not good and I recommended this item to relative who also had it arrive damaged.I will never recommend online gift shopping from this store again.Customer service and their supervisors were terrible and after 7 calls and 3 weeks , I still have no idea when I will get my money credited to my account.

Not impressed with customer service. The sandals I ordered for my daughter were a little too small so I decided to order the next size. I have to pay the complete $6.95 for shipping and handling (for a pair of flip flops!) and will not be reimbursed for any shipping, even when I return the first pair. I know for a fact that JCPenney will ship the same item if reordered in a different size at no cost to the customer. I feel that is wonderful customer service on JCP's part. The Kohls customer service rep I talked to on the phone was just plain rude to me. This is the second disappointing experience with Kohls.com for me; I should have known better.

Their store in Goshen, Indiana - The WORST customer service I have ever seen!!!! Everyone there is incredibly rude and seems put out when you ask a question. Even management literally stands by and won't help when there's an issue. It's unbelievable. I have never seen anything like it. Spend your money in a store with a staff who cares or at least does their job.

ordered Bunn coffee maker on 9-9-06 on sale for 59.99 showed item in stock. received e-mail confirming order. On 9-10-06 received email saying order cancelled credit card not charged. No reason other then they could not ship.Checked credit statement on line found they charged my card on 9-9 still trying to get corrected or item shipped ( I think they just did not want to sell for sale price which was 1/2 price as the following day the item no longer showes up. at the site i was on it is know $118.00 I bet they can ship it if i order it at that price.
Poor customer service
overall satisfaction 0

Horrible Customer Service. Never processed or shipped my order and provided a lousy excuse. Now the products are "no longer available."

AWEFUL.. CUSTOMER SERVICE

ORDERED A TABLE SET... GOT 2 CHAIRS.. NO EXPLANATION..
NO APOLOGY... CREDIT WAS WITHOUT THE SHIPPING EVEN THOUGH IT WAS THEIR FAULT..

YONEX2@GMAIL.COM

I placed an order for 4 Sonoma life+style™ Heathered Thermal Henley shirts on Nov. 24, 2007. They immediately charged my Credit Card, but I heard nothing from them. Finally, I received an email telling me that they had discovered a problem with their shipping department, but had now corrected it and they would be sending me an email when they shipped my order. Now, 11 days later, they send me an email cancelling my entire order. Their so-called $6 sale, is obviously false, in order to entice you to their web site.

Shop at Kohls.com at your peril.

I see that Kohls has now raised the price on this Item, and still have them for sale.

Shipping time is HORRIFIC. I ordered one item on December 25th. 12 days later and it is still not here. I think I could have walked from Ohio to Pennsylvania faster.

I've shopped online and in the store, and I prefer to shop in the store. Kohls' online clearance is so limited, but if you walk into the store you have those sizes that you can't find online.

I do like the 99 cent shipping advertized, as long as you can get what you want size-wise.

I paid the extra for air priority and now its going to be a week later than expected. I would not recommend Kohls.com, JCPenney is much better than this. What a ripoff! Kohls.com needs to re-evaulate their shipping process. This is the worst experience I have had from them.

Kohl's apparently hasn't hired enough customer service representatives for their phone or email service. Since Nov. 29, two days after Cyber Monday, I have sent at least 7 emails to account.help@kohls.com and customer.service@kohls.com. I wanted to cancel the order I made just after midnight on Cyber Monday. They have YET to respond to ANY of my emails, much less didn't even send me an email confirmation of my order. Now, it's too late to cancel because of their ineptitude.

On Sunday, I FINALLY got through to their customer service phone number. She was very nice, but at that point, was unhelpful.

Their customer service email addresses are fraudulent. No one apparently reads any of their messages. Probably because they have so much dissatisfaction to sift through, it's too much of a monumental task.

Shame on you Kohl's!!!!!