Kohls Online Store

Their store in Goshen, Indiana - The WORST customer service I have ever seen!!!! Everyone there is incredibly rude and seems put out when you ask a question. Even management literally stands by and won't help when there's an issue. It's unbelievable. I have never seen anything like it. Spend your money in a store with a staff who cares or at least does their job.

Online order takes way too long for instock merchandise. 14 days to receive?..., plus I live in Milwaukee, where Kohl's is based...One would think this would be a 1 day ship...I ordered online because the store close to me didn't have the size.

Plus I was locked out of my account after 1 incorrect password attempt...I hope this isn't the norm, because being a Wi resident, i was a huge fan of Kohls....but will never order online with them again.

I've shopped online and in the store, and I prefer to shop in the store. Kohls' online clearance is so limited, but if you walk into the store you have those sizes that you can't find online.

I do like the 99 cent shipping advertized, as long as you can get what you want size-wise.

I was in your store in the South West area of Littleton, Colorado off of Kipling on 12/29/08 and had the best and fastest service from the manager on duty (male) and a check out lady named Rita. They were so helpful and I was so pleased with my purchases. Rita is a real sweetheart!
Kohls has top quality clothing and I love your sales!!!!

Cheers from a satisfied customer,

Candis Hitchcock

P.S.
I will be back!!

Do not get suckered into getting involved with the Kohls credit card when you are at the checkout at Kohls.  They always offer you a discount if you open a card-I was stupid enough to do so.  Their credit department has the most incompetent employees I have ever dealt with.  They wrongly reported me delinquilent to the credit bureau,  lowering my credit score and then refused to correct the problem.  I closed my account, cut up the card and will NEVER shop at that store again!!!!!!!!!!  There are too many good customer service oriented retail outlets for them to be treating folks like they do. 

As far as I'm concerned, Kohl's online might as well be Scrooge.  For the second year in a row, an item shown as available and promised for delivery, never arrived and 3 weeks after the order was placed (same as last year), the order was cancelled by Kohl's.  Why does it take 3 weeks to figure out you are out of stock on an item.  These were important items on my kids wish lists that I might have gotten elsewhere if given enough notice...but so much for that...the kids will be disappointed AGAIN!

I am not having a very good experience with this company and its a shame, too because it is not easy to find places that carry things in plus sizes. Unfortunately I don't live near an actual Kohl's store. I placed my order two weeks ago, it took them nearly a week just to ship it, and then I find out (only by tracking my package with UPS) that the package was damaged in shipment, probably from not being well packaged as this was only a couple of shirts, and sent back to the shipper. Well, it is a week later I have emailed them 4 times. I also emailed UPS and heard back from them. They told me that it was returned to the shipper and that Kohl's had a claim filed. Yet they have yet to notify me of anything and when I email them I get a canned response about how they are researching my order and will let me know what is happening as soon as they find out. Apparently they already know. I will not use them again.

I have had no trouble ordering through Kohls.com. The check out process is easy and I received my merchandise within a week. Plus sometimes they have free shipping if you order over a certain amount. The return process is easy as well, just bring it back to the store if you dont want something.

Lots of sales and special offers. I regularly shop the clearance section-- I found $45 pants for my teenage boys for only $11, and they were not factory seconds. I also found some good birthday party presents and hostess gifts in the clearance section. Products have been good quality, delivery speed fast, orders accurate. I recommend this for people stationed overseas who shop for their kids / teens.

Horrible, You can't take your time, because they refresh every 20 minutes (but don't tell you that) so while you are shopping for other items, they are selling the items out of your shopping bag to someone else. As if the customer service isn't bad enough in the stores, they have made on line shopping the most frustrating experience ever. Just when you think you have gotten a bargain, you go to check out and none of the items in your bag are available any more. NEVER AGAIN!!! and I am tempted to cut up my Kohls charge so I never have to deal with them again.

I have shopped at Kohl's for many years. They have good sales, good quality in everything. I moved away from the
store itself and plan on shopping on line.

Waited 2 1/2 weeks for order, when shipped order was lost. They tried to replace the item but were unavailable. I had emailed with questions three times but never received a word. I finally called and after the third call I did talk to someone who was helpful and told me if I go to the store and purchase the items they would match what I had paid on-line. But that does defeat the purpose of ordering on-line.

I found some Misses Levis stretch denim jeans on their website that I wanted to purchase. That was all fine and dandy until I tried to order them. Kohl's does not know when they will be getting any more because they are supposed to be out of stock. They said to check back every day to see if they received any more.I called Levis and they said that they don't even sell the style that Kohl's has on their website. The shorts that I am waiting for. I have called Kohl's on several occasions on the status of these and I have sent them emails. I do not know if they just don't care about their customers or if they are really ignorant.

I am not happy with Kohl's at this point. They do not replenish their merchandise the way they should and the call center has a very nonchalant attitude about this problem.

Buyer beware! Please check your order very carefully! I applied a 10% discount code and placed my order. Later I realized that I did not receive the 10% discount, my subtotal (price of all items combined) did not add up correctly and mysteriously I was overcharged the exact amount of my "10% discount". When I added up my purchases - only 4 items, it totaled $45, when they totaled it, it came out to $49. I am still fighting customer service about it - simple 2nd grade math, use a calculator!

I discovered shopping at Kohl's thru my sister-in-laws in NJ ...they are avid Kohl's shoppers...I also shopped in NC and now Kohl's has recently located to the central NY area and I can enjoy them even more often..I also shop online and have found employees and products to be of the highest quality ...the sales are the best I have ever seen!!!
Kohl's a name I trust..a loyal shopper...