VistaPrint Online Store - vistaprint.com

They're okay for straightforward business cards and that's it. Don't task their brains with anything like a bifold. I nearly lost a client because of them...cheap paper, off-center, sloppy die cut.

As many have complained, NONEXISTENT customer service based in Jamaica. Like I really want to try to strain to understand BobMarleySpeak about my order...that is, when there's a decent phone connection. Their reps are just plain idiots. Supervisors just outright lie to you about fixing an order, refunds, etc.

I DON'T HAVE TIME FOR THIS!

I'm letting my credit card company go after 'em on this one.

I just tried to order business cards on vistaprint.com. I created two different card designs that were listed at $.06 for 250 cards (a special promotion). The total cost of my order, including the slowest shipping option, was shown as $7.27.

I got the whole way through the payment section (entered in my credit card information) and was taken to another page where they try to force/trick you into adding on mailing labels. I didn't want the labels and tried to continue through with only the business cards. However, the final confirmation page then showed that the price of the cards had "magically" increased to $3.99 for 250. I tried to get back to the point where the price was $.06 for 250 cards, but the price in my cart just kept switching between $3.99 and $9.99 for 250 cards.

I tried to place this order at 11:30am on Monday, August 20th, 2007. I called Customer Support but the offices are closed due to the approaching hurricane. After reading all the negative reviews of this company, I'm actually glad I wasn't able to place the order but I'm aggravated at the time I wasted on it.

Vistaprint.com is the poster child for always buying with a credit card. If you go through there standard templates the quality of the cards and printing is good. If you attempt to do a custom card their software is buggy. It will wrap and justify your proof prior to printing. At that point you will find that there customer service reps redefine the word rude. If you wish to deal with vistaprint.com make sure to use a credit card and be prepared to issue a chargeback. I have worked for a customer service telemarketing firm for 20 years and have never seen poor and rude customer service from any company.

My vistaprint online purchase was fine, however WATCH OUT FOR YOUR BANK BALANCE AFTERWARDS.

Vistaprint appears to have signed me up to their affiliated 'rewards clubs' for £10 deduction per month. I did not notice until four deductions from my bank account had been made.

It seems that if you do not send some kind of unprompted rejection, you get signed up and your bank account details are passed to these rewards companies who after a 'trial' period start charging per month. You do not receive any newsletters to remind you that you are a member of the rewards clubs so they can keep happily taking your money every month.

I STRONGLY ADVISE AGAINST USING VISTAPRINT FOR THESE REASONS.

I am extremely unsatisfied with the quality of the Christmas cards I ordered from Vista print. I am embarrassed to send them to my friends and family, in fact I will dispose of more than half of the cards. I will never use this company again. The quality of the photo I uploaded is beautiful; I have no idea what happened to the color and clarity of the photo once in Vista's possession.

Affordable, relatively good quality products, if you have time to wait.  Their business cards, t-shirts, magnets, fliers are all pretty good...take advantage of the "FREE" items--you'll still have to pay for s/h.--But you'll have to wait like a month to get it.

Criminal business practices.
will spam you relentlessly, try to sign you up for random "parnter programs" etc.
no way to contact customer service on the web site.
you must call an 800 number with terrible response,
On the phone, I waited ten minutes, was diconnected, another ten minutes listening to ads on hold, then I was given an email address to send my concerns to - this was the same email address I'm receivng spam from - and it even tells me not to reply because it's an unmonitored address.
enter at your own risk!!!

Delivery Speed was OK,
Accuracy, Customer Service, and Satisfaction is no existent..

After waiting a week for my cards to arrive, they were all cut >5 degrees off of straight.. Words that were not in the cutting area were cut off completely, All 1000 cards were cut so poorly that I couldn't use any of them.

Called their CS line?? Waited over 30 minutes to re-order, wait another two weeks. To have to call again and re-order.. Still waiting and their customer service and these jerks don't care..

They also sold my name to other solicitors and I have been recieving calls on my phone number that is listed on the National Do Not Call List from vendors that have told me that VistaPrint sold me this contact info..

Nice.. Total BS.. Their shipping is also calculated after the entire sale, and it is ~50% of that great price you see upfront..

Another one of those companies that everyone is a Manager, and your complaints seem to go nowhere.. Is there anyone at VistaPrint that gives a crap about CS???

My card came back with a black line down the right side, even though not in the proof I submitted. The company refused to re-print it or refund, and simply argued with me about the proof. The whole card was slightly off center as well. My cards are very unprofessional looking and not usable. BEWARE!

DO NOT GIVE THIS COMPANY YOUR CREDIT CARD NUMBER! Vista Print is a front business that sells products you will end up returning but not getting your money back for! The continue to charge your credit card monthly for $14.95 until you are forced to cancel the credit card to stop them. They do not respond to complaints, requests for refunds, or correspondence directed at them by the trusting consumer. I think this company is based out of Nigeria whose greatest import is $$ by fraud. I realized it was a fraud when you reach only a recording when calling the phone number listed on your credit card statement and again the recording asks for your credit card number to be entered! Contact your local city attorney and BBB for action after cancelling your credit card with your bank.

They will not return your $$ so don't waste time hoping to get customer service. While you wait they charge your credit card again!

 I am writing to inform you that VISTA PRINT has been  taking money out of my bank account.They have stolen money out of my family's bank account several times over a period of a year now and It Will Stop.I will write several letters and reviews reporting these criminal incidents.Their salesman took a Bank number from my wife in 2008 for a $49.99 web site service and Vista print continued to withdraw Illegally 19.97 a month from our checking debit account.After speaking with my bank I am now ready to report the incidents and complain to the Better Business Bureau.Until they refund our money, I will continue to report this incident to several agencies.I warn you  do not give them youre Debit or Credit card#

I enlisted Vistaprint design team to design a brochure. After wasting 5 days, they produced poor quality work. Their design services are Free and I guess you get what you pay for.

I should have heeded my usual advice and checked out the reviews on resellerratings.com and epinions.com.

When you shop for a low price, that is usually all you get... a low price. However, there is usually a price that you pay for that.

I will not shop at Vista Print anymore. I cannot afford the damage that their low prices could do to my business.

Vista Print is a company that offers no service. That's right, no email, no working 800 number, no web contact system, nothing.

Their software fouled up my print order, and when I tried to cancel, surprise, the 800 line is "out of order". The line works, it's working hours, but they won't answer. Amazing.

$56.00 down the drain to these weasels. Forget about Vista Print, unless you can handle a no service, no contact, no reach vendor.

i was a little nervous about ordering promotional postcards from vista print after reading so many bad reviews, but my experience turned out fine. i chose them because they had the best price, though the shipping cost did seem excessive. after some problems uploading my file, i called the design support center and had a woman walk me through it. everything uploaded fine, i received a confirmation email, and the final product arrived at my house 5 days later! i would definitely order from them again-- the quality of the postcards looks great, everything turned out as it looked on the online preview.

I ordered a batch of oversized glossy advertising postcards from VistaPrint after having been disappointed with the level of quality (and extortionate prices) i was receiving from my usual local print firm. I'd never used an online service like Vista and was very surprised at how easy their web based software was to use. I'd knocked out a nice looking design for the cards within no time.

The postcards looked really good on screen but i had reservations about how the final product would look when printed but i've received my batch of cards in the post this morning (2 days after placing my order) and they look superb! print quality is excellent, as is the quality of the card they have used. Basically the quality has way exceeded my expectations and all for a fraction of the price my usual print firm charges.

To summarise, i am very happy with the level of service offered by Vistaprint and will certainly be using them again in the future.