Dell Customer Service
Oct 23 '00
I bought my Dell Inspiron 7500 PIII/650/128/25 with 15" SVGA+ screen and CDRW/floppy for well over 4Gs because, well, it's a Dell! The computer gave me nagging problems after a short time. I decided to reinstall system software with Dell technical support.
Dell directed me to do things which resulted in a crash so bad even they said "wow, I've never seen that error message before." They said a tech would come over next day (according to my contract) to swap out the 128Mb DIMM and the 25G hard drive with factory software - a "ten minute" procedure. Instead, I got no call from Dell for days.
Dell decided only to mail me the ram only, and asked for a credit card, and said it would take 3-5 days because "we're busy". I called Wang for the tracking number and they said their system was down all morning because of a voltage spike. They referred me to the top dog who referred me to the top Dell dog who said I would be taken care of. After that, no callback.
That night I called Dell to see what up and they said, Oh, we recalled your shipment. Why did'nt you tell me so I could have avoided spending THREE HOURS waiting on the phone trying to get the tracking number (with some incessant geek telling me to visit their website)??? Response: I dunno...
Now Dell wants me to reinstall all the software from scratch. I asked, why can't you swap hard drives? Microsoft agreement violation. What about the next-day-on-site agreement? Oh, thats if your motherboard goes down (oops forgot the motherboard clause).
Bottom line: My experience with Dell customer support was worse than ANY experience with ANY company in my LIFE, and its not over by a longshot. I warned you!!!
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Epinions.com ID:
khussman
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Reviews written: 1
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