AVOID this vacuum
Written: Dec 27 '03 (Updated Dec 30 '03)
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Pros: good suction, bagless is easy to use, it was easy to manuver around
Cons: It fell apart piece by piece after 5 months, customer service from EuroPro is awful
The Bottom Line: Don't buy it, its unreliable
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| samismomma's Full Review: Fantom Twister Upright Vacuum |
I bought the machine on 6/13/03 from the Home Shopping Network. I am returning the machine on 12/29/03.
At the very beginning, I thought I had found the perfect vacuum. It was a wonder machine, and I was impressed with the stair tool, and the power it had to get up dirt off stairs.
But I was soon very very disappointed.
MANUFACTURING problem: Almost immediately, the bottom grey plastic part that holds the cord (when its not in use you wrap it from top to bottom on the back of the body of the machine) broke off. So it was hard to store the cord without the cord coming loose.
BELT problem: Within the first 2 weeks the first belt broke. Ok, not a big deal. But the next belt broke 5 months later. Most other machines I have had, it took at least a year to have a belt break, sometimes longer.
TOOL problem: Within the first month the stair tool broke. It would not pick up dirt anymore and I was unable to figure out why.
ELECTRICAL problem: Also, in late October, this machine developed from what I can determine an electrical problem. The power fluctuates high and low, high and low, so there is not a consistent sucking power in the machine. It will not pick up dirt like it once did. This is the biggest problem with this machine.
WHEEL problem: Then just a week ago, one wheel fell off. I am unable to reattach it.
CUSTOMER SERVICE problem: About the time I realized there was an electrical problem, I called HSN to complain. To my dismay, they informed me it wasnt their problem and I had to call the company who sells them, EuroPro. So I called EuroPro, and after navigating through a terrible maze of recorded telephone options, I got a human being on the phone.
She informed me I had to send the machine back and that it would take 4-6 weeks to get it back. Once it was in their plant, they would determine if they fix it or send me a new one. I requested my money back, and they said they do not do refunds.
Ridiculous!!!! I have never heard of such prehistoric customer service policies. I have to live without a vacuum for 4-6 weeks??? I have to pay for shipping this heavy machine back to the company??? I have to find a box to fit it in, because I threw out the box already, in my excitement of how wonderful it was initially (lesson learned there).
So I called HSN back to complain, again, and they said basically Sorry Charlie but here is ten dollars toward your next purchase. Gee Thanks. Not sure if there will be a next time. Being a new customer to HSN, this has me very skeptical now.
Well, I asked for a real vacuum from my family for Christmas to replace this one because I cannot live without a vacuum for 4-6 weeks. What a waste of money!!
This Fantom is a piece of junk and I really want my money back, rather than the machine fixed.
By the way, if I see the infomercial again, I might be calling to tell people my testimony and experience with this machine. If you get away with lousy customer service, and selling such a poorly made machine, people should know that before they buy.
UPDATE 12/29/03:
HSN, after sending several e-mails to customer service and also to their parent company, called me back and agreed to take the machine back and give me a refund, and also refund my shipping costs too. They have earned a customer back.
EURPRO still stands by its policy of no refunds, 4-6 weeks time to fix it, and the buyer paying to ship the broken item back to them and the buyer also must pay the return freight back, a cost of about $40 total to the buyer.
Recommended:
No
Amount Paid (US$): 199
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Epinions.com ID:
samismomma
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Reviews written: 1
Trusted by: 0 members
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