Bad coverage, bad customer service, bad voicemail system
Written: Jul 11 '04
|
Product Rating:
|
|
| Local Coverage: |
 |
|
| Plan Flexibility: |
 |
|
| Customer Service: |
|
|
|
Pros: slightly less expensive than most other providers
Cons: inconsistent voicemail, chronic dropped calls, poor coverage, poor customer service
|
|
|
| kgnyc's Full Review: Sprint Mobile Phone Service in New York |
Customer service rep says their contract doesn't require Sprint to provide voicemail or reliable coverage, so I can't cancel the contract without penalty. It would almost be worth the $150 to be done with them....
I've used Sprint since 2000. I tried to cancel about a year ago b/c of poor service and constant dropped calls, but they talked me into staying by offering me a better deal. In the past, I've had numerous problems: calls going straight to voicemail without my setting them to, voicemail not getting to me for hours, only able to maintain a signal if I stand perfectly still, and about 50% of calls (within Manhattan) dropped. This time, I had voicemail piling up for 3 DAYS before I could retrieve it. I received no indication that there were messages for me, and when I called to check anyway, was told there were no new messages. Then, 3 days later, I get 3 days worth of messages. Customer service rep tells me that I can't cancel my contract based on their failure to provide voicemail because voicemail is a "free feature" not included in the contract. Fortunately I have only 6 weeks left!
Recommended:
No
Amount Paid (US$): 40 per month
|
|
|
|
Epinions.com ID:
kgnyc
|
|
Location: NY, NY
Reviews written: 1
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.