Don't count on it in an emergency.
Written: Dec 27 '05 (Updated Jan 06 '06)
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Product Rating:
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Pros: A great product--when it's working, that is.
Cons: When something goes wrong, you're on your own. Acronis has the industry's worst support.
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| john_mc's Full Review: ACRONIS True Image 7 |
True Image works great, unless it fails. The program has saved me several times, but that was when it was working perfectly. I recently learned that if you encounter a problem, you’re on your own. Acronis now outsources their support to incompetent people who have big trouble communicating and understanding technical issues. Worse yet, the only option you have is email--phone support is unavailable. I’ve been in the computing field for over 25 years, and Acronis has the worst level of support I’ve ever encountered from a software company. Believe me, if anything goes wrong, you're on your own. You definitely don't want to find yourself in a situation where you've lost your data and the recovery program isn't working properly. As I recently learned, there are real problems with True Image which can show up at the most inopportune times. That applies to versions 7, 8, and 9. So if you want a backup program you can count on, and a company you can turn to when you need them most, you definitely don't want True Image by Acronis.
Recommended:
No
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Epinions.com ID:
john_mc
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Reviews written: 8
Trusted by: 0 members
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