My Dell's a Dud
Jan 23 '03
The Bottom Line Stay away from Dell until they get their act together - poor customer service non-functioning products = disaster.
My Dell desktop hasn't worked since I purchased it two years ago and Dell's tech support has been useless.
What happens...
My computer, since the day I bought it, has a problem when I scroll using my mouse. The monitor screen will fill up with pixels and lines, and eventually freeze. Sometimes it freezes immediately and I lose any unsaved work; other times it's slow, and gives me time to save my work.
I think it's a video card problem, but Dell refuses to acknowledge that. They insist it's due to software I have installed. They had me wipe my hard drive twice, and follow a bunch of troubleshooting instructions, but nothing worked.
I learned to live with constant paranoia of losing my unsaved work, so I save every five minutes. It's ridiculous.
And then my hard drive crashed...
and I lost everything I hadn't backed up recently. Long story short, the hard drive was under warranty, so I got a refurbished replacement, but the pixel/line issue was worse than ever. AND I hadn't re-installed my software yet other than MS Word.
Dell tech support has been awful. Not only are they inept at technical issues, they can be extremely condescending and outright rude. Sure, they probably deal with all sorts of temperaments and it can get wearing, but that is no excuse for *burping* into the phone, yawning, screaming across the room to your buddy to tell them a joke, etc. These all have happened to me in the last few weeks.
Don't call after hours, because you'll get someone in India. I was on hold with one guy for over an hour while he tried to work with his supervisor to figure out what was wrong with my computer. He kept telling me he was still working on it, but in the end, he never did have a solution for me. He offered to call me the next evening - same time - which was 2AM, and I said "no". He either couldn't understand me, or wasn't listening, because I'd say something such as give a short history of the problem I was having and then he'd ask "so what is the problem?" I didn't understand him either and he got angry when I asked him to repeat.
I've had tech support people tell me that they'd call me back and never did. I have spoken with tech support people that haven't been able to give any solutions. It's unreal.
I've heard over 15 horror stories from family and friends who own Dell desktops and laptops, and their dealings with tech support. Enough to prompt me to leave my 2 cents on this board. One woman even shipped her laptop directly to Michael Dell with a letter telling him to fix her computer.
Until Dell understands that helpful, courteous customer support and good products are needed to sustain a company's business, I strongly advise against buying Dell.
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Epinions.com ID:
bhopkins30
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