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Manny’s Place Makes False Claims About “Fresh” Fish and Doesn’t Back Their Product (Reply to this comment)
by reviewmannys
Manny’s Place Makes False Claims About “Fresh” Fish and Doesn’t Back Their Product
Valley Forge, PA / Rt-202 : Manny’s Place
www.mannyscrabcakes.com
I have been a customer of Manny’s for a couple of years. Up until this afternoon, it seems by luck only was I ever satisfied with the quality of food and customer service provided.
Before a few co-workers and I ordered from Manny’s, I decided to place a phone call to get a description of some items on the menu. Since I always ordered the crab cake hoagie, I inquired about two other sandwiches I hadn’t tried: Tuna Salad Hoagie and Seafood Salad Hoagie.
The owner insisted that all fish used in his sandwiches are “fresh.” So, when I further inquired if the tuna came from a can, he backpedaled, “Yes, but it’s Albacore Tuna, the best kind.” I then inquired about the Seafood Salad Hoagie. The owner said it consisted of three fish. He insisted that these fish were not from a can and they were all “fresh.” I decided to order the Seafood Salad Hoagie for $6.95.
When my co-worker returned with my order, I was surprised to see a sandwich full of Mayo and Imitation Crab Meat. I re-phoned Manny’s to tell the owner about my disgust with the sandwich. Not only did he remember speaking with me, but he began to backpedal again asking, “What’s the difference if I said fresh fish and one of the fish is Imitation Crab Meat? You tell me, buddy: Where are you going to get fresh crab for under $5.” Had I known what I was purchasing, I would’ve changed my order back to my usual at least.
The owner decided to defend himself instead of offering some sort of apology to make good with the situation. I felt insulted and, sadly, I had to let him know that he lost a long-time customer.
Thank you.
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Mar 24 '08
10:30 am PDT
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Re: Re: hey there... (Reply to this comment)
by sleeper54
..
Well, maybe if you were eating dinner in the car. And you spilled some
on the upholstery. And how well it 'cleaned up'...
Hmmm. Maybe not.
...tom...
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Nov 30 '03
7:39 pm PST
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Re: hey there... (Reply to this comment)
by frank15
Yeah, I bet a good bit of it could be used for reviews for other categories as well. Course, if you're writing about a car, though, I wouldn't expect a whole lot of detail (or any) about the food you had for dinner, though ;).
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Nov 30 '03
1:07 pm PST
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hey there... (Reply to this comment)
by sleeper54
..
Having never written a 'Restaurant' review I can only judge how 'helpful' this might be to me.
you said...
"But however you do it, be sure to give us some opinions with the review, and not just a long laundry list of facts."
I think it deserves a 'Very Helpful' for that thought alone. A thought which could be applied to reviews in many other categories also.
you suggested someone might say...
". . .'It's usually great, expect this one location.' . . ."
I 'expect' that word was chosen on purpose...??
Very nicely done!
...tom...
Come join the challenge . . .errr, fun!
'Newbie' do be 'Lean-n-Mean' . . . 'Lean-n-Mean-Two' Write-Off
http://www.epinions.com/content_3600982148
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Nov 30 '03
9:15 am PST
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