Zip car is based on other's trust
Written: Aug 06 '07 (Updated Aug 11 '07)
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Product Rating:
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Pros: Good selection of cars;
Cons: based on other reserver's trust that they will return car on time
The Bottom Line: We were stranded with no reservation because of Zip Car
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| amax1's Full Review: Zipcar |
Hello
Our story: We made a reservation weeks in advance for a Volvo for Saturday, August 4th for noon. We had to get to an event miles away and thought that the best way to get there was to rent a car. We conducted our research and concluded that Zip Car, the all net based self service hourly based car rental company, was our best option. So we trust Zip Car based on our research and made our reservation. On Saturday, we went to the parking garage to pick up our rental car and....
GUESS WHAT?????
It was not there. We searched and searched.
So my boyfriend calls Zip Car to remedy this situation and ask if we can use another Zip Car that was parked there as well. The minutes were ticking away... I am getting nervous because we need to get to the place and we have no car yet. We were on permahold for a while until my boyfriend finally speaks to a representative who said that the car was given to someone else 3 hours ago and she went to Albany but if we waited another 3 hours, we can have that car then.
We all know that driving to Albany from New Jersey will take more than 3 hours one way so it was highly improbable that our rental car will arrive within 3 hours. What makes the rep think the car will be there on time?
So my boyfriend asked if we can have the available Zip Car we were standing next to. She refused stating that we did not make a reservation to that particular car and someone made reservations to that car later that evening.
But after we complained to corporate headquarters, Zip car did explained to us so it has good customer service and were very nice.
Recommended:
No
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Epinions.com ID:
amax1
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Reviews written: 1
Trusted by: 0 members
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