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Hammocks.com

Hammocks.com
Overall service rating:  Store Rating: 3.5
Reviewed by 26 customers
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Review Summary About the Author

Worst Shopping experience. Incompetent and unresponsive customer service.

Written: Mar 03 '08

Store Rating: 1.0

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Full Review
Worst shopping experience ever.

I purchased a hammock on Jan 29th for an event the following week. To ensure that it arrives on time I had it sent to me on 3 day shipping. On Feb 4th, a couple days after not receiving my order, I called to get my order status update. I was informed the order had already shipped and for that reason, I could not cancel the order.

On Feb 9th I called again to complain about both the delay in the order and the false statement I got in my previous call. I was informed by the customer service rep. that I will get a full reimbursement.

On Feb 13, I get an email form them to confirm my order just shipped.

On Feb 18th I received the hammock after calling to cancel my order twice!

I am currently in the process of sending the hammock back...

Recommended:
No

What product did you purchase or try to purchase? Hammock
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Epinions.com ID:
nohammock
Reviews written: 1
Trusted by: 0 members

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