T-mobile, a terrible company
Written: Dec 03 '08 (Updated Dec 03 '08)
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Pros: web site works well enough, as does bill review so you can see all charges.
Cons: Rude people, constant hidden fees. They lie to customers, awful company.
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| specialbranch's Full Review: General Reviews of T-Mobile Customer Service |
5 years with t-mobile, 3 phones, moved homes and landed in a dead zone. Got permission to leave contract with 55 days left on it without penalty because there was rotten service at my home (where I also work). Got rep to notate that on my account because I was fearful of the charge. She was adamant there would be no penalty. Got a 200 penalty bill, and then yelled at by rep, and supervisor saying pay up or else get another phone for the 55 days left on the contract. Did that 'cos it was less than the 200 bill. These people were appalling. In five years, have spent more than 8,000 dollars with t-mobile and they still have to screw me for 200 bogus fee, when they are the ones who cannot provide service to my home/workplace. Have dealt with a lot of tricky companies, but t-mobile are hands down the worst. If you need new cell service, avoid these guys like the plague. Plus their plans only look competitive on the outside.
Recommended:
No
Amount Paid (US$): 8000
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Epinions.com ID:
specialbranch
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Reviews written: 1
Trusted by: 0 members
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