The worst service
Written: Jan 30 '09 (Updated Jan 30 '09)
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I would advise anyone thinking about switching from Comcast to Verizon in the Portland area to be ware!
This has been by far the worst experience I’ve had switching to a new service provider.
First, Nicholas, the door-to-door salesman sold me a package that does not exist. My total monthly bill for Cable, Internet and DVR was quoted at $80.00 a month.Our install date was scheduled for 12-05-08. That install actually took place 12-22-08. (I ended up having to take a week day and miss work or I would have to wait several more weeks)When I received my first bill it was $196.44 for 41 days of service. That is outrageous not matter where you get your service.When I called customer support and spoke with Lisa to fix these charges, she said I needed to bundle my service, I did not know this before. She said that the sales man should have explained that. I was at this time told my monthly bills would be $95.98 a month plus $9.99 for the first 3 months to cover installation.She said she could fix the charges and backdate the bill to make the corrections.Lisa then said that a new bill would be sent out with corrections.I went online and with Tech Supports help bundled my bill.I got the new bill and it is for the same amount of $196.44I called billing today. They said I have to pay that full amount. The bill was never fixed and they would not offer to help today. The supervisor of the woman I spoke with today got on the phone and said Verizon does not backdate bills or make corrections. I would have to pay in full. Oh, but not to worry, It will be fixed from this day forward and my next bill will be the correct amount of $95.98.
I have a hard time believing that. As soon as my bill is paid I will be canceling my service.
Recommended:
No
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Epinions.com ID:
pdxor
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Reviews written: 1
Trusted by: 0 members
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