Don't waste your time or money with Interland
Written: May 11 '02
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Product Rating:
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Pros: Found None
Cons: More Interested in your Credit Card Number than your satisfaction
The Bottom Line: I'll be telling people my story at every given opportunity, I've told you so please take note.
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| applied321's Full Review: Interland |
I own a website which deals in Travel Services to Orlando Florida. I called Interland simply because I wanted to change from a local ISP (who was having it's own problems) to one which might be more reliable when it comes to customer service and technical support. I decided to give Interland a shot, WHAT A MAJOR MISTAKE!!
I called and had a relatively OK experience with James Walker in their sales department (and sales is all they are interested in) I spoke to him, explaining my situation and made sure he understood that my biggest concern was to have no down time with the transition and to make it an easy switch!
What happened after I got the "so what credit card would you like to use today" sales line was simply a nightmare.
I had made the call at around 2pm on Thursday May 9th. I was told I would receive a welcome letter via email, instructions on what I needed to do, an invoice and all the other information I needed for a smooth transfer.
At 12 noon on Friday May 10th, my site went down!!
I immediately called this guy who was now nowhere to be found, it took me 2 hours to reach him when he said "hmm, I wonder what they did" let me look into it and call you back.
At 5pm this was still going on, I had no site up, no email, no call-back, and certainly no help from anyone else within their "organization".
I tried "customer service" (yeah right!) "technical support" (even worse!) and again "sales" (a guy called Tim just kept blowing me off and hanging up on me!
I demanded to speak with a V.P or C.E.O or at least someone who would handle this situation like a professional and give me some answers. I got nothing but the run-around, put on hold, cut off, and generally treated like a fool!
James Walker I guess just went home, couldn't even be mad enough to call me and couldn't care less. I guess he made his sales commission so why should he be bothered with me any more?
FYI, it took them 7 seconds to take $225 from my debit card (now in dispute) and now, as I'm writing this, it's Saturday May 11th at 1pm and my site and email are STILL down!
I have no idea yet what this is costing me but I know it's at least a couple of grand, a reputation and a whole lot more.
Having been on the phone with every department their, I quickly realized that their geographic location has a lot to do with the attitude and knowledge (or lack of it) of their employees.
I have since requested that my old ISP help me get back to them, it could be another day or so before my site is up.
Being in the Travel business, the weekend is here (our busiest time of the week), Holidays are coming up and the impact on my company, just through Interland's disgusting behavior is overwhelming.
I am absolutely livid to say the least and I hope that this review will 1) Let others know not to waste their time and money with Interland, 2) Cost Interland at least a portion of what this has cost me, 3) Provide an insight into their shady sales tactics and 4) Show with facts, what a terrible company this is.
I have by no means finished with the matter, I will write articles in as many places as I can, newsgroups, opinion sites and even in the newspapers (I have a friend who works for a major newspaper who loves this sort of thing) and I will also put a note on my site, informing my customers why my site was down, oh, and I'll email the 14,000 I have in my mailing list, just in case they are looking for an ISP.
You have been warned.....
Give Interland a miss!
Recommended:
No
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Epinions.com ID:
applied321
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Reviews written: 1
Trusted by: 0 members
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