My Order
The next day my camera arrived at my door. I was thrilled with the speed in which they filled my order and found my camera to be in perfect condition. However, there was a UV filter lens in my order, and I had indeed been charged for it, even though I told the salesman several times that I clearly did not want it. The extra battery was exactly what I wanted and I was pleased with that, it was the Sony brand item. The external charger that was sent to me was for analog camcorder batteries (I had purchased a digital camcorder) and was not a Sony product, even though the salesman told me it would be. It was a Friday and they close at 4 or 4:30pm, so I would have to call back on Monday to get a return authorization number. When I called on Monday, it took a few minutes before the woman I spoke with would give me an RA # (they will not accept a return if you do not have one and you must return the item within 7 days). I explained to her that I had been charged for and shipped an item that I clearly stated several times that I did not want. The other item I was returning was not even what I ordered. They recommend that you insure all returned items and ship them first class mail, so I asked to be reimbursed for my return shipping expenses (which were over $12.00) She told me to write a letter and that I would have to wait and see. Normally I would not request that my return shipping expenses be reimbursed, but it was not my fault that I had to ship these items back to them. If I had indeed ordered these items and then changed my mind I would be willing to foot the return shipping bill. However, their salesman slipped an item in my order that I did not want and did not authorize him to charge me for and sent me another item that was of no use to me. I did get my $87 refunded back to my credit card, but had to eat the return shipping costs.

Overall
While I was thrilled with the great price for the camcorder, I was unhappy that I was shipped and charged an item that I clearly told the salesman I did not want. I was also disappointed by the fact that they could not figure out that a digital camcorder purchase would need a digital camcorder battery charger to go with it, not an analog battery charger. After I received my camcorder from DBUYS.com, I did some more research on it and found out that overheating while charging a battery is NOT a problem. After charging the battery inside of the camera dozens of times in the three weeks since making this purchase, I found that the camera did not get hot at all, like the DBUYS.com salesman said it would do, and realized that it was just a way for him to sell me overpriced off-brand accessories that I really did not need. While I got a great deal on the camcorder, I was not pleased at all with having items slipped into my order and not being reimbursed for return shipping charges that I incurred through no fault of my own. If you use DBUYS.com, just buy the item you want and skip the accessories, ask them to repeat your order and look at your invoice carefully when your shipment arrives. An idea might be to tape record your conversation when you place your order over the phone (make sure you tell them that you are recording the conversation), then if they slip in things that you did not order, you have proof to back up your claim. I am not an attorney, nor do I know the legality of doing this, but this would be the only way you have to prove that you did not order the items they seem to slip in so many of their orders.

Recommended:
No

What product did you purchase or try to purchase? Sony Digital Camcorder - DCR-TRV18