Letter to Thomson Multimedia
Written: Sep 11 '02
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Pros: HDTV, Dolby Digital
Cons: Warranty, Service
The Bottom Line: When talking to customer service I came to find out that a substantial number of these units were being returned for service. Therfore, I cannot recommend this product.
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| billybob_21's Full Review: RCA DTC100 DIRECTV System |
Recently I have had the misfortune to require warranty repair on the RCA DTC100 satellite receiver I purchased at Circuit City on 02/16/02. Referring to the warranty, I called the service number provided on 8/17/02 and was subsequently notified that the labor costs for the DTC100 is $129.95. I was dumbfounded. How could they possibly know what the labor was going to be with out diagnosing the problem? This is for a $500.00 piece of electronic equipment that was only 6 months old to the day when it died. After getting over the shock I agreed to pay the labor charge. What choice did I have? The representative took my information including my credit card number and told me I would receive a replacement within 5 to 7 days at which time I would need to ship the defective unit back. Here it is 9/11/02 and I still have not received a replacement. I phoned numerous times over the weeks and was told that there was a shortage but they expected a shipment anytime. When I called today I was told that due to the shortage there had been a policy change relating to the DTC100. The new policy is for the defective unit to be shipped to Socorro, TX, repaired and returned. If this had been the policy from the start I might be watching television in High Definition right now instead of writing this letter to complain about the horrid service I have received from a company I once trusted. If defective products and bad service is what the name RCA now stands for I will be purchasing other brands of electronic equipment in the future.
Recommended:
No
Amount Paid (US$): 500.00
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Epinions.com ID:
billybob_21
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Location: Pendleton, IN
Reviews written: 1
Trusted by: 0 members
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