General Reviews of AT&T Customer Service

Pros: Lot's of cheap minutes, unlimited time on wireless web
Cons: poor reception means extra minutes are needed. Wireless web almost useless, very limited sites.

ATT lures you in with the promise of great coverage, lot's of minutes, Unlimited Wireless Internet access, and low rates. They don't deliver. Ends up working just like the Sprint commercial's show, with static and dropped calls. You'll use the extra...

Pros: Service AREA is good
Cons: EVERYTHING about customer service

I've been with AT&T for over 10 years, before they were Cingular and then back to AT&T.  Never had any problems with customer service in the past.  Now, however, it's a whole different story.  When it was time for me to get another ...

Pros: NOTHING. Oh wait they haven't resorted to outsourcing their CS to India
Cons: Sucks Sucks Sucks...NEVER BUY FROM THIS BIG HUGE MAMMOTH OF A COMPANY.

For the largest telecom in the USA AT&T is horrible. If you like... 1. Waiting on the phone for a representative to fix a problem that AT&T caused for over AN HOUR. 2. Being transferred a million times and then getting disconnected just to start ALL ...

Pros: It's coverage is second to none.
Cons: should include more minutes in its plans.

I've been a AT&T Wireless user for three years. I have no complaints with their service. Customer service has been courteous and informative. AT&T coverage can't be beat, My sister has Sprint PCS, and in the middle of her coverage area the phone would...

Pros: easy to talk to
Cons: wont tell u much, wrong info

I know this pretty early but i ordered my phone about a week ago and i was told my phone my phone would be there tommrow, its a week later and i still dont have it, turns out that its on back order because i just called up and asked, how fair is that?!?...

Pros: nothing
Cons: rude staff, bad coverage (and getting worse in digital), bad coverage in GSM as well

I think the rudest people get promoted to be supervisors. I have never been treated so poorly over t ...

Pros: Coverage area
Cons: Everything else, mostly CUSTOMER SERVICE

We have been loyal customers for 12 years, before AT&T took over Cellular One, but no more!!! We have never had to contact customer service until last year. As long as they're taking your money and you have no problems, they're helpful. When you have a ...

Pros: haven't found one since I started with them
Cons: They don't care.

Briefly - they suck so bad there is no word in the English language for them As I write this I am in the middle of a lengthy battle that began in September (August, really, that is when I asked for a service). My son is in college, I have 5 phones ...

Pros: AT&T stores
Cons: coverage / service

AT&T Wireless' service is horrible. I switched to the digital regional advantage plan in August, because I was going to be attending college. The service when I'm at college is horrible, despite the fact that they claim to have service up there. I am...

Pros: Good coverage area, a great cell to cell family plan.
Cons: The customer service is HORRIBLE! Too many dropped calls.

When I signed up for AT&T wireless I thought I was getting a great deal. They have a good coverage area and a reasonable price per month. Their promotions are also pretty good for first time subscribers.
But, as i started needing customer service,...

Pros: Better than smoke signals
Cons: Retards in Florida doing Customer Service

People who like AT&T customer service probably won't write anything here. At any rate, I am actually on hold RIGHT NOW with AT&T trying to turn on my long distance which I ordered 1 month ago for the American Airlines miles. It still hasn't been turned...

Pros: Good coverage
Cons: Horrible customer service, they lie to you, lead you on....

My partner and I recently switched to Virgin Mobile, opting to save money by using a prepaid service ...

Pros: Are there any??
Cons: Poor customer service, bad reception everywhere, 45 day rollover, bad coverage.

I am in the 11th grade, and I wanted a cell phone to have to keep in touch with my friends, and for times of need. At first I looked at Verizon, but they charge you 35 dollars to re up every time you balance gets to 0. I did not want to worry about ...

Pros: Not Much
Cons: Dont tell the truth, Fair to Poor Coverage, Poor Customer service. "LIARS"

They told us that their coverage was the best & most complete. They said that if they didn't have a cell to connect us that they would piggy-back off of their competitors, "BULL". We reported this they said that they would look into it.
We...

Pros: Good Range. Good Service
Cons: Better than the rest - if that is good.

I have used AT&T for about a year. They were really good at the store I bought it from. They were very helpful and pleasant. The service has been great. It has had a few problems being without a digital signal, but not very often. The plan I have is...