General Reviews of Cingular Wireless Customer Service

Pros: Good up until 2 years ago.
Cons: Customer service gone way down hill. Never get the same person twice.

I signed up for wireless with SNET (Southern New England Telephone) over 10 years ago. It was great. SBS now owns majority and like my SBS landline and the DSL I quit because it also stopped went slowly downhill like the cell service. I signed up ...

Pros: decent phone selection
Cons: EVERYTHING ELSE

Please forgive me, but I wrote this review in the Los Angeles slot, but felt it needed to be heard in the General category as well. Folks in other cities need to experience the hell I just went through. I feel as if people in other cities might not ...

Pros: Friendly, helpful, willing to go out of the way to help
Cons: Online buyers, beware of the small (should we save invisible) print.

The year was 2002; I finally purchased my first cell phone plan. It was horribly expensive, had horrible customer service and even worse signal reliability. That's been the story of my cell phone life since then. I've gone through 3, possibly 4, ...

Pros: Honestly, I can't think of any!
Cons: BEWARE! Very high price for the 30-day "trial" period! Customer Service is the worst!

I decided to try out Cingular's mobile service and purchased their top of the line phone (according to them). They said I had 30 days to try it out (I had concerns with their coverage area). Used the phone for 19 days and had extremely limited reception ...

Pros: None
Cons: Complete disregard for customer service - no service after the sale

OK, so we have all come to expect the occasional dropped call now and then. But what I have experienced with Cingular is nothing short of a calculated, profit driven lack of customer service. We have had problems with coverage - dropped calls, etc. ...

Pros: Coverage is fine.
Cons: Customer service is unbelievably poor, and the company is not trustworthy.

After having bad experiences with Cingular's customer service the first time around, I decided to give them another try because they had good rates. Since a couple of years had passed, I thought maybe they had improved. BIG MISTAKE! I normally don't ...

Pros: All Customer Service Reps were courteous and professional.
Cons: Service after the sale is horribly limited, support call was routed to India for service.

Once a happy customer of AT&T, I have been taken hostage by the merger with Cingular, and am now being forced to accept substandard customer service. My most recent experience involves trying to excercise the warranty on a phone that shuts down on ...

Pros: Service area is ok. Goes out a lot in rural areas.
Cons: Website is horrible!! Always down Spotty service, text messenging cuts out a times..

I've had nothing but problems with their lame website and been on hold more time than I care to remember waiting on a real live person to answer to the phone in customer service. Service is spotty in areas. I have four phone numbers under the Family ...

Pros: The second phone was nice looking
Cons: every damn thing

A few years ago in the small town that I use to live in the only cell provider was Cingular, so I go in and get a big ugly Nokia 5125 that had a battery that liked to travel as far away from the phone as possible, for this I paid $75 (can you say ...

Pros: Some Reps seem like they mean well, but dont have the authority to do anything.
Cons: Everything. Why is this company so divided?

I have had an awful experience with Cingular. I'll paste my Correspondence with them thus far. *All times are CST unless otherwise noted. 11/18/2004-Greg Greg spoke a Customer Service Representative in regards to signing another 2 year ...

Pros: After the last few days, I'm too disgusted to think of any.
Cons: Unethical business practices, incompetent customer service, poor cellular service.

This is the worst cellular provider I've ever had the misfortune to deal with. Their customer service is nonexistent. Dropped calls are frequent. And when buying a phone recently, I was not sent the complete order. Their response... we don't have to, ...

Pros: 5000 minutes for the weekend and long distance.
Cons: This company has hidden fees, and charges for checking your voice mail.

The customer service at Cingular Wireless is horrible. I have only been with the company for four months, and the experience has not been pleasant. The first month with the company, I asked them to remove the Multimedia messaging from my phone. ...

Pros: Cheap
Cons: Terrible customer service, low quality phones, awful wireless telecommunications

The following is a letter I wrote to every significant person at Cingular: Stanley T. Sigman, President and Chief Executive Officer, I am writing to inform you of my extreme dissatisfaction with my Cingular Wireless service. I contacted your ...

Pros: Inexpensive family plan, service usually works in East TN area
Cons: Poor customer service, dubious charges

About two months ago, I decided that I wanted a cell phone. My parents already had a family plan with cingular, and for ten bucks I could add a phone onto it and use their minutes which had been rolling over for the last year. This seemed to be the most ...

Pros: prompt service, savvy customer service reps who gave me credits only when I called
Cons: My agent,my customer rep, rebate program rep gave me the run-around on phone rebate

My Cingular agent who signed me up in Needham, MA told me they had no free phones available so they pushed a Samsung phone on me as the only available "free phone" they had stock of - it was "free" in a rebate program; you paid $50 for the phone and ...