General Reviews of Cingular Wireless Customer Service

Pros: Some times the phone works, usually get credit for over charges.
Cons: Bad service, constantly being over charged, roaming, long contracts

I am with the U.S. Army at Fort Hood, Texas. Just after arriving here in Oct 2000, I joined Cingular Wireless. This is my first experience with a cellular phone company and I wish I would have done my research before selecting Cingular. I should have...

Pros: There is nothing I know good about there customer service.
Cons: Customer Service reps, or professional con artist?

I have recently moved up in my job, I am on the road a lot. It is time for me to catch up with the rest of the world and get a cell phone. I look at the plans, I listen to the sales people, I compare prices. It looks like Cingular has everything I...

Pros: free nights and weekends
Cons: Customer service...roam charges...phone selection

My problem with Cingular...I made a payment online...for 50 bucks...So I travel to Maine and go to use my debit card..It comes back denied...I call my bank and they tell me Cingular wireless charged my 700 bucks!! They charged me 14 the payment i put in....

Pros: best phones. decent prices.
Cons: bad (very slow) customer service. system busies. lack of coverage

enough said. I'm locked into a contract for only 3 more months that I'm about to pay the $150 to get out of because having a cingular phone is pointless. I'm constantly getting system busies when I try to call out - even the time I tried 911.

...

Pros: None
Cons: The whole company, it's infrastructure, and all the values and ethics they pretend to uphold.

Cingular in the first place gets some of the worst reception in this major, metropolitan city. On top of that since Pacbell became Cingular their computers have been screwy. For 5 STRAIGHT MONTHS they were unable to put the cell phone bill on my credit...

Pros: Free phone
Cons: Customer Service. Frequent Busy system

If this is your first time with a wireless company. Be very careful with Cingular Wireless. Customer service will make you wait at least 15-30 minutes before anyone will talk to you. They won't be able to resolve any issue for you. A $36.00 charge...

Pros: Digital--bells and whistles
Cons: Digital--poor coverage, not user friendly

My phone is supplied by my employer so I can't give you costs, but I can tell you about useability, or the lack thereof.

We have about two dozen phones on this system and we are looking for a new carrier when the contract is up.(As an aside:...

Pros: Reasonable nationwide rate plans, good coverage area.
Cons: HORRENDOUS Customer Service!!!

I have been a loyal customer of Cingular Wireless (Originally Cellular One) for nine years. The first 7 years of service with them was in New York, and other than one or two minor problems, which they quickly resolved, the service was wonderful. BUT...

Pros: nothing that I have found
Cons: BAD customer service

I was at a Cingular Wireless kiosk in the Sea-Tac mall today in Federal Way, WA. There were 3 workers there.
Basically I had already researched plans and walked right up to them and told them exactly what I wanted. Perfect for salespeople. No work...

Pros: NONE AT ALL!!!
Cons: My experience with the whole company is just awful!!

After talking with several different Cellular companies we decided to sign up with Cingular because of the low cost for two phones and the promise that we would have service in the areas we had specified.
After using the phones for a few weeks, we...

Pros: Haven't found any
Cons: Customer Service, fluctuating signal

They want me to express myself, where here I go.
I recently took a trip to Avon Colorado and two days after being there I lost my phone. I figured this happens regularly and I quickly went to their website to get the customer service phone number....

Pros: good minutes.
Cons: terrible customer service. constant run around.

They had a restructure of their accounts. It's been a big hassle because nobody knows what is going on. You send your bill in and it doesn't get posted for greater than 30 days.Then they bill you double the following month. They also state on there bill...

Pros: NONE
Cons: Limited service, deceiving business techniques, inability to change plans without material alteration of current service

About 6 months ago I purchased my first cellphone through Cingular which came recommended to my from a friend. The whole free nights and weekends deal seemed great and the nation wide long distance came in handy. I had a great plan for about 3 months....

Pros: Cheap
Cons: Horrible Customer Support, Rude people, Got the run around constantly

Please be aware that this Epinion is long, but hopefully you find my problems entertaining. I hope that my misery brings a little joy into your life

Being a customer of Cell One (now Cingular) has taught me a valuable lesson. If they...

Pros: great plans, good promotions
Cons: horrible service, which prompted me to post this: http://www.petitiononline.com/Cingular/

if you've been receiving the same horrible service that i have, i think you should take a look at this..

http://www.petitiononline.com/Cingular/

i mean, dont get me wrong, Cingular does have good incentive (great phones) and...