General Reviews of SunCom Customer Service

Pros: I like Harry's music
Cons: probably won't buy any more of his CD's because of Suncom

We signed up with Suncom when they were fairly new and took advantage of a good deal they were offering. You get what you pay for. Customer service is a joke with these guys. I set up our service over the phone and said yes to nights and weekends, ...

Pros: none
Cons: billing mistakes that are never resolved. Overcharging, poor customer service.

My best friend had a plan with AT&T which would end in Nov, prior to the end of the contract, suncom took over the plan. She spoke with a suncom rep in Oct and confirmed the contract would end mid-Nov and how many more payments were due. She made her ...

Pros: Very calm, very professional. Sapped the fight right out of me!
Cons: Not customer service's fault, but they should get a better handle on their billing.

I wrote previously to tell of SunCom's shutting off of our service with no notice, and after receiving three bills which showed a zero balance. After reviewing two revised bills which were faxed to us after the shutoff (showing a balance of $519!), I ...

Pros: The old AT&T network is good How they do business they won't be around long
Cons: Terrible Customer Care No consideration of past customer/payment history

I switched to AT&T wireless from sprint in 2002 because of the lousy service (reception and customer care) and was reasonably happy with the service received. Although not pleased with the bill all of the time and some occasional dropped calls, I was ...

Pros: Basic issues will likely be dealt with.
Cons: Agents are not well informed, or trained.

We choose our cell provider based upon their ability to offer International Roaming (using our phone in Europe). I realize we're in the minority of customers, but SunCom's poor customer service in this regard may be indicative of other deficiencies. ...

Pros: Come on now. Are you kidding me. NONE!!!!!!!
Cons: EVERYTHING

I did not choose SunCom on my own.....In my area AT&T wireless customers had to go to SunCom for some idiotic reason. I have received numerous postcards saying how my switch from AT&T to SunCom would be hassle free and should run smoothly. Not so much ...

Pros: Rate Plan
Cons: Customer service lacking, small variety of phone, network is constantly down

I have been a Suncom customer since September 2002. I switched to Suncom from Sprint because of how costly it was to be a Sprint customer, Suncom seemed to offer the best rate plan at the time (Unplan which included roaming minutes), and I had read that ...

Pros: None whatsoever
Cons: Poor coverage, horrible and rude reps, deceptive business practices and terrible service

I switched from SunCom several months ago after four years with them because every time I called them to upgrade my minutes they told me that no better policy was available -- even though I saw programs with five and six times the minute plans advertised ...

Pros: Great customer service, network, huge voice mail box, referral program, price of features
Cons: limited availability, choice of phones, automatic contract renewal, 2 plans to choose from

A little update. I know I just wrote the review, and I am generally happy with the service. But that's given that I've signed up under previous terms and rate plan. If I were to sign up now with SunCom I wouldn't do it and do not recommend it. ...

Pros: the un plan would be cool if the service ever actually worked but it doesnt.
Cons: terrible customer service, dont contact expecting help. you can't ever get a signal anywhere.

If you want a cell phone that actually gets service indoors - suncom is not for you. If you want a cell phone service that actually gets service outdoors - suncom is not for you. If you want customer service people that are polite and helpful - ...

Pros: Monthly cost (only after a heated discussion with a customer service rep).
Cons: Automatic renewal of contract. Customer service is extremely bad. Poor communication service.

I just got off the phone with their so called customer service. Once again, I am so angry that it is absolutely unbelievable. I have yet to call and get a logical answer to any question. I am going into my 3rd year with this company only because I ...

Pros: good choice of calling plans
Cons: erratic and inconsistent signal, dropped calls, poor customer service

I've been a Suncom customer for 5 years and spent quite a bit of money with them. In August my phone was stolen so I headed into the local retail store to take care of business. They sold me a new Panasonic for 100 bucks and charged me 35 dollars to shut ...

Pros: USA plan allows coverage in 4000 cities. Great for vacation/travel
Cons: Please read above for the cons. No need to repeat.

I'll keep this short and to the point: My wife and I got a suncom plan 18 months ago after careful consideration, and we felt that it was the best plan for the money. After all, the salesman knocked off 10 dollars per month when we showed him a better ...

Pros: I got a cool phone with signing up through the Web.
Cons: lack of communication with customers, misleading claims by staff

I signed up for a SunCom phone based on its coverage in the area where I was at the time (Blacksburg ...

Pros: Prompt Customer Service by phone
Cons: Coverage area; New customers given preferential treatment over long-standing ones.

I have been a faithful SunCom customer since they began servicing my area 5 or more years ago. I si ...