General Reviews of Verizon Customer Service

Pros: Honestly nothing.
Cons: Customer service, phone service...so, basically everything.

I also had a terrible experience with Verizon, and agree with other reviewers who believe that Verizon doesn't care about customers. My service was OKAY at first, but I encountered many dead zones, often conveniently at places where I spent the most ...

Pros: You'll find some level of coverage almost anywhere you go
Cons: spotty service in some areas, customer service has something to be desired

It works almost everywhere I go, the plans are reasonable, and with my state employee discount, Verizon Wireless is the cheapest choice for me for wireless service in the Boston area. I’ve had some sort of Verizon service for my cell phone ...

Pros: Customer service, coverage area, calling plans
Cons: Horrible, horrible phone selection

I have been with Verizon since I got a mobile back in late August of 2000. Since then I have switched phones and plans several times, and lived in three different states, so I have a pretty wide perspective on their service. Overall, I am happy with ...

Pros: Nothing
Cons: Frequent billing errors that are "your fault" according to them

I recently moved into an area that was served by Verizon. I needed a residential hook up for our apartment since we were moving into a complex of about 100 apartments. I called and Verizon explained there was a $55 set up fee,(this is a garbage fee,) ...

Pros: price
Cons: Hidden charges, customer service lacking

In December of 2001 I signed a two-year contract with Verizon. The plan sounded great, and the price was the the best around. When I got the first bill, it wasn't what I was told it would be--there were hidden charges everywhere, including a security ...

Pros: Tri-mode phone signal is strong.
Cons: Customer relations, vague policy, Poor organizational system for checking joint plan minutes.

Overall, I am happy with Verizon's service. I often have 2, 3, or 4 bars when other people have none. My complaint is with their joint plan. My fiancee and I have a joint plan where we both make calls and get one bill. We have free calling ...

Pros: Customer service SOUNDS polite and helpful.
Cons: Constant technical problems.

After being a loyal customer of CellularOne for almost 10 years I got fed up with their non-existent customer service and switched for Verizon Wireless (Chicago and northern suburbs). In the beginning I was impressed by their customer support: you don' ...

Pros: Very good customer service department.
Cons: Spotty service and regular incorrect billing.

I have been a Verizon Wireless customer for about 3 and 1/3 years. The one good thing I will say is ...

Pros: Only 5 minute wait to reach them.
Cons: Won't admit their mistakes or fix problems they've made.

Verizon Wireless changed my plan to a MUCH more expensive one without my authorization. Since I made ...

Pros: Glad I switched!
Cons: Passed from person to person to person to person

In my original review on Verizon, I recommended their service. I have since changed that review and ...

Pros: Great Service, reception, and CS!
Cons: What heck no!

I choose Verizon because i like their coverage which has grown a lot. I have prepaid right now and in my area for prepaid i usally only get 800mhz. LOL i still beat of of my friends service providers! My Boss has Sprint which i can never call him because...

Pros: None
Cons: Conduct Unbecoming a Business

Verizon and I had a dispute about faulty equipment with which they provided me. Because we could not resolve the dispute, I terminated and refused to pay the termination fee. I validly disputed the fee under the Fair Credit Reporting Act. Verizon...

Pros: Decent coverage in North Georgia
Cons: Miserable customer service, over billing, incorrect bills, staffed by angry nasty people

This company is run like something out of a french existentialist play - No Exit comes to mind. If you don't make it to heaven your eternal fate may very well be to remain trapped in a room with Verizon customer 'service' representatives for all of...

Pros: Not sure if there are any???
Cons: High plans, many phone features not supported, not loyal to old customers, hidden charges.

These guys are awful. I wish we still had Cellular One. Being with CO for 6 years meant something. Verizon could care less about how long you've been with them. Verizon's customer service SUCKS. Call 5 times with the same question, you'll get 5...

Pros: Have had no major issues.
Cons: Have a had a minor issue.

I formerly worked in the cell phone industry( not Verizon), so I know how things work. The business is complex, the technology is complex, and the people in it are not well paid or highly trained, so lower your expectations. However, I must say that I...