All the good reviews, just wait a while you'll see
Written: Oct 07 '00
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Pros: Good Features on the phone
Cons: Drops calls, poor reception, analog roam doesn't work most of the time.
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| Lotus4x's Full Review: Samsung SCH 3500 CDMA / AMPS Cellular Phone |
I was so exited about my new phone, then I got it home and everything changed. I set up the voice activated dialing, which was really cool, but half the time it didn't work. You program in the name and number of the people you call the most, then when you flip open the hand set the phone asks you, "who would you like to call?" So you say the name, and then the phone is supposed to dial the number. Well about 60% of the time the phone would say, "That name can not be recognized." So you would have to do it again and again, or you would just finally have to dial the number. The real problems that I had was with the Analog Roam feature. This feature was one of the main reasons I bought the phone. See Sprint has a very small calling area, and a good portion of the time even when you are in there calling area you can't get service. But there are other companies in the area that do have service available in the area on there old analog towers. So the phone is supposed to switch to an analog tower. Now there are a couple of problems with this. One when you switch from the Sprint digital service to an analog roam you drop your call, then when you call back on the analog roam it costs you .34 cents a minute. Them when you are talking in analog roam if you come back into a sprint area your phone will stay on analog roam until you power it off an turn it back on. So you are charged .34 cents a minute for all of your calls if you don't log back to Sprint digital service. The main problem with my phone is that it never worked in analog roam, and the voice mail didn't work, and most of the time I would drop no less then 5 calls a day. I took the phone to the local sprint store and they ran a diagnostic check on the phone and told me that it would be about 2 weeks before they could exchange it, and they only had 9 coming in and there were at least 30 people who needed phones, it would be on a first come first serve basis. So I ended up getting one of the phones, and it had more problems then the first one. Well come to find out the phones that Sprint give you when you exchange a phone is a reconditioned one, not a new one. So these phones have already had problems in the past and have been sent out to be fixed then sent back for resale. Now if they fix there phones like they service them I know why none of them work. When I was in the Sprint store one of the 32 times I had to go to Sprint to take care of problems with my phone or my bill, and that is not a joke, there were 4 other people in the store to exchange there Samsung 3500. So anyway I got one of there reconditioned phones, and my voice activated dialing didn't work, nor did my analog roam, and I dropped a ton of calls. So I again went back to the Sprint store and they said they needed to run a check on it, and that it would take about an hour. So when I came back in an hour they had lost my phone. So they gave me another reconditioned one that didn't work. So I went to Office Depot where I purchased the phone and they exchanged it for a new one. I got the new one set up and the analog roam didn't work again, so again I exchanged it, this time at another Office Depot, and again the roam analog didn't work. This process of trying to get the phone to work right went on for about 6 months. My voice mail not working, my roam not working, dropping calls, being charged for phone calls that were with in my plan, and not one person being able to tell me why they can't get my phone to work right. So finally there was a person at the Sprint store that listened to me. The took a phone that worked right, and then downloaded the software from it into there computer, then they uploaded that program into my phone. Finally my phone was working and working right. After 6 months of hell and 32 trips to the sprint store and 9 trips to Office Depot my phone was working. Unfortunately that was only for about 2 months. Then I started dropping calls again, and it wasn't a small amount of calls, it was about 7 a day at minimum. So I again took the phone back in and they reprogrammed the phone with the new software they had in there computer. I stopped dropping calls but now my roam didn't work again. Now I was past the 14 day exchange period with Sprint, and the 30 day exchange period from Office Depot. So I was told by Sprint sorry your on your own. You can buy a new phone if you want, and we will give you a $25.00 credit for your old phone, or you can keep your old phone and we will put new software in it and hope that it works. Well it didn't. So I am no longer a Sprint customer, and I do not have a Samsung phone. I am with Verizon who gets my bills right, and I have a great phone from them. I have only dropped 1 call in the last 3 months. And my phone has never gone into analog roam. Do your self a favor, stay away from Sprint, and stay away from the Samsung 3500. You will save yourself a lot of time, money and frustration.
Recommended:
No
Amount Paid (US$): 150.00 Phone $75.00 month;y Service
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Epinions.com ID:
Lotus4x
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Member: David Hunt
Location: Gladstone, Oregon
Reviews written: 18
Trusted by: 5 members
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