Quicken Loans

Pros: Online financial services at their best: fast, cheap, and convenient
Cons: Don't get to drive across town to close my loan in some fasttalking lender's cubicle

I've always been of the opinion that having more money is inherently preferable to having less money. It's a simple but satisfying financial model for me. And since my top line income isn't exactly going through the roof these days, about the only way...

Pros: Ease of use with electronic paperwork.
Cons: Dishonesty, failure to update clients on potential changes, promises that are only speculation.

Until recently I had viewed myself in much the same light that other internet savy users do. That is, if I were to look long enough and hard enough, I could find absolutely anything at a discounted price on the Internet. This too was my position when ...

Pros: Easy to navigate
Cons: nothing serious

Quicken.com Mortgage site is user friendly right from the start. I went there to see what rates they were offering to those who want to buy a new home. (new refers to pre-owned in this instance.) The site puts a lot of information immediately at the...

Pros: not one thing
Cons: rude, condescending, untruthful, unreliable, difficult to work with

My family just had the worst possible mortgage experience that someone could have and we have Quicken Loans to thank for the experience. We began shopping for home loans before we went shopping for a home. We found Quicken's site and decided to see ...

Pros: Quicken Loans was friendly, fast, very competitive rate with no surprises.
Cons: None really. Lost some time on taxes/escrow and almost lost the lock.

Last month I did a refinance with Quicken Loans and found the entire process to be simple, fast and easy. Customer service in my case was outstanding, with excellent communication from the folks at Quicken Loans.I was previously in a 5 year arm ...

Pros: Quicken Loans is easy, convenient, personal, professional, and honest! I recommend them to everyone!
Cons: I now find myself feeling let down by other on-line companies/services that don't measure up.

If you are looking for the convenience of a web based lender, but the personal service you'd expect from a local bank, Quicken Loans is it. Starting the process was very simple. I just entered some brief information through their web site (or you ...

Pros: Deliver what they promise quickly, pleasantly, painlessly.
Cons: Can't think of one. Not one.

I was in financial trouble and needed to reduce my monthly debt. I was being ignored by my current lender, and Wells Fargo had just told me they could not beat my current mortgage rate, but would gladly refinance my second mortgage rate along with my ...

Pros: None than I can think of.
Cons: Slip thousands of dollars of fees into the loan. Snail-slow service. Indifferent to customers.

We recently decided to refinance our home and pay off some bills, since home prices in our area have exploded. We submitted an application through LendingTree.com, got five contacts, and selected Quicken Loans out of the batch. I regretted it almost from ...

Pros: Well known software company lets you think they know something about mortgage loans.
Cons: The builder warned me. I didn't listen.

I picked out Quicken Loans because they had a smooth website, and I wanted to save on paying the "origination fee" that local lenders were charging. Quicken's representative, Thad Endress, assured me that they were fast, professional, and could complete...

Pros: Telephone response within 24 hours
Cons: Almost everything else

After years of online shopping with nearly universally good experiences, I opted for an online refinance with Quicken. I chose Quicken because of my familiarity with other products like Turbotax, etc., and favorable reviews on the internet. My...

Pros: Great Interest Rates
Great Website
Good Loan Processing Staff
Cons: Pushy, Dishonest & Inept Sales Team
Unethical Sales Practices

I am a current Quicken Loans customer with a 30 year fixed mortgage.If you want a loan from Quicken, be ready to walk away from the $500 deposit at any time. Quicken Loans has a reputation, which is deserved, for the bait and switch. The ...

Pros: Quick by phone fax & e-mail few hassels.  The main # gets a live person
Cons: Discussions should be recorded or summarized in e-mail so the customers concerns are documented

I overall was pleased with how the process worked...no driving here and there etc...however....  If I didn't know better I'd think that my loan officer was a used car salesman who drinks way to many red bulls!  Very quick talking and not ...

Pros: fast responses - almost immediate e-mail responses; smooth process; patient representatives
Cons: none that I can think of!!

We had a wonderful experience with Quicken Loans! My husband and I have been living in our home for one year and have two mortgages on the house (to avoid the PMI). The first mortgage is fixed at a great rate, but the second, smaller home equity line ...

Pros: fast, simple and just great!
Cons: Not a one...

I had the best experience I could have through Quicken Loans. Not only were they helpful, knowledgeable and experienced, they called me throughout my entire process letting me know the status of my loan over the phone and through email. My loan officer ...

Pros: Good Communication of team members, great technology, and a speedy closing.
Cons: non

When I think of customer service and the importance of it in business today, I look for several things from a company. First, communication is the key to a good experience. Knowing what was going on with my loan and when it was going on felt really ...