I recently decided to buy my son a 4wheeler for Christmas. I began my online search and found a website that offered reasonable prices and outstanding customer service. I really wanted to see the product before buying it instead of just seeing a photo on a website, so I checked to see if they had a warehouse and indeed they did and it was in the same town I was in. I went there and decided to place an order online the following Monday. That night I received an email saying that their mailbox was full, so I called the next morning to verify that they'd received it. They had, and I was told my order would be shipped at the end of the week and that the item was in stock. On Friday, I wanted to check the status and see if it was being shipped yet, I called and was transferred to a 'full mailbox' on at least 3 different occasions. I was told to call back later, so I did. I made atleast 12 phone calls, the girl answering the phone was rude and of no help, I was either placed on hold for over 10 minutes at a time, transferred to full mailboxes or hung up on. I called back and was transferred to some man in Florida who claimed to be the owner's father. He assured me that if I went in the next day and spoke with TERRY, that he would handle the matter. So on the next morning, I went back to the warehouse and asked if Terry was in, after 3 separate people went in his office to tell him that someone wanted to speak with him, he finally came out... told me he was busy, gets 200 calls a day and doesn't have time to deal with me, so hurry up. At that point he didnt even know why I was there. I told him I had come in to check the status of an order, but if this was how he handled customer service, I wanted to cancel the order. He said.."I sell 200 a day and lose ONE, big deal". Another person in the warehouse who was returning a part, came over to me to say he'd been treated the same way when he came to buy something, so he'd bought elsewhere. The owner came back out and laughed, told me that if I ordered online from anyone else, they'd get it from him, so he'd still get my business. I told him I was going to file a complaint with the BBB and his response was that he didnt really care, because no money had been exchanged yet. I did file that complaint with the local BBB but I want others to be aware of how this man gives "100% customer satisfaction" (according to his website anyway). I can't say whether the product is any good because I never got it, but I do hope that anyone who is looking for an ATV doesn't buy it from a company that treats people like that. Rude doesn't even begin to describe this man. So... DO NOT BUY ANYTHING from bestpriceATVS.com out of Dallas, Texas.

Good Luck

PS. I found a 4wheeler and the company doesn't do business with this man =)

Just a little update on this company. I canceled that order on Saturday with the company owner and in person. Today (Monday) they tried to run my credit card anyway. I really hope no one out there had any dealings with this man.

Can you tell me what company you went thru to get your son's four wheeler? I am having the same problem... I ordered on November 16 and was told it was in stock and I would have it by December 1. Since the 1st I haven't been able to get through to check on the status.

This is my son's only wish from Santa so I have to have one in time...

Thanks!

I'm right there with you! I can hardly ever get through on the phone & I live in Florida! I did after several attempts get a hold of a woman named Carol who was far more helpful than anyone else and even she hasn't gotten the info for me! I am so frustrated! I paid for expedited shipping on 2 atv's. A total order of over $1200 and I can't even get an order status! It's rediculous that this has been going on since 11/27/06! My card has not yet been charged but, I don't know where else to go or even how to cancel the order since just getting in touch with anyone is nearly impossible. I have spent 3 hours just today going back and forth with them! If anyone has suggestions please, let me know!

http://www.westcoast-products.com/scooters/atv/ATA50B-BLUE%20CAMO/

I cancelled my order at BestPrice ATV's just now. I placed at order at West Coast Products. They were very friendly and helpful. I feel good about this because they are emailing me order confirmation and will email a tracking number when it ships... This is way more than BestPrice ATV's offered to do.

I placed my order via phone to David @ ext. 104 on November 16, around 10 a.m. I picked a color that he told me was in stock and so he said it would ship by Thanksgiving and be to me by December 1. My card hasn't been charged and I did talk to David today, after several days of getting nothing but a busy signal. He thinks the reason my order didn't process is because they are out of the color I chose. What sense does that make when he told me it was available and that's why I chose it??? So I got mad and he said they only do things via paper and blah blah blah. He couldn't guarantee me that it would ship or when... even after I chose a different color that he said is "always" available. He then went on to contradict himself several different times, so after I found the West Coast Products website I called bestpriceatv's back and cancelled my order. I also contacted my credit card company in case bestpriceatv's tries to charge me even though I cancelled my order.

I never could get through on the 866 number but after doing some internet searching I found this number 972-620-2699 and was able to get through on it without any problem.

I ended up buying my son's 4wheeler from motorxtremes.com they were extremely helpful and sent an email confirmation when they processed the order and will also email a tracking number. Like I said in the previous post, bestpriceatvs tried charging me even after I cancelled it in person. And it was the owner himself who was so rude. The only problem with motorxtremes.com is that they got a lot of snow last week and it put them behind on shipping, but they have been extremely nice and I haven't had any trouble getting through to them. GOOD LUCK

Just wanted to share some good news after the week of hell I had last week dealing with bestpriceatvs. I placed my order with West coast Products on Thursday... the 4 wheeler shipped Friday and I just tracked it and it will be delivered to my home tomorrow. I am just amazed and so thrilled. West Coast is in LA and I'm in the middle of nowhere in Missouri.

I am beginning to feel taken. I bought TWO electric atv's for twin 5 year olds, with a total of over $1000 in late October. I received them a couple of weeks later. First, one of the tires was flat and I had to take it to a shop for fix. $35 & some snickers later, I had it fixed. After riding one of them for less than 15 minutes, it stopped working. After doing some trouble-shooting of my own, I determined that because the batter guage showed fully charged and the headlight/horn still worked that it was something in the throttle. After a day or so of calling & leaving messages (yes, with that same RUDE phone operator), my wife finally talked with someone in service who sent us a replacement throttle (yes, expecting me to get into all of the electronics...). Bottom line, I just replaced it and it still did not work. I just checked the website before calling, and now, they don't even have electric 4 wheelers listed anymore. I've tried calling them only to receive a busy signal. This is not a good sign. This is very frustrating. My boy is heartbroken. I am in North Carolina.

i ordered an atv from bestpriceatvs on 12/03 and was promised it would be shipped that week. i have not received it, it has not been shipped, and i cannot reach the company. i would encourage anyone not to do business with these people. apparently other people have had problems as well. i would encourage anyone who is looking for an atv for their child, or in my case grandchild,to buy one anywhere else even if you have to pay more.

Thanks for posting. I was beginning to wonder if anyone else was having trouble with them. I ordered on 11-29. I also have not been able to get anyone on the phone, and their email box is full. I called, and the man was very rude on the phone. I told him that I got a message saying that the email box is full, and he said" I know". I emailed him today to tell them that I wanted to cancel my order, and after I sent my email, I called my credit card company, but they said that the transaction already went through on 12-11. I am hoping that I get the 4-wheeler by christmas, but I am not holding my breath.

I wish I would of found out this information before we ordered an atv from them on 12/9/06. I was informed b/c I picked one that was in stock it would be shipped within 48 hours. LOL I was also informed I would be given a tracking number. LOL I have tried to reach them several times but all I get is a busy signal. We tried to e-mail and it was sent back to us. I finally got in touch with them and cancelled the order. We ended up buying an atv from Motorxtremes.com. Kevin was very helpful. We have to drive an hour away to receive it before Christmas, but atleast I know I will receive it. I informed my credit card co. and they have the account flaged so if they charge it I will be able to dispute the charge. Good luck with your future purchases. Pay a little more and receive alot more....

I am in horror. I wish I had found this site before I ordered. I placed an order for 3 atvs and I can't even talk to anyone about the order. I have never had such a horrifying experience on the internet. I saved and researched for the last six months to try to give my kids what will probably be the last "santa" christmas. I don't know what to do, I have been waiting for at least the courtesy of a phone call from these people. If we can't influence these people to become a decent company, is there any way we can get them off the internet??? My Christmas is now crushed.

My experience was just like the others!!!! I ordered on 12-6-06 and told all colors were available and would ship by the end of the week. Not the case!!!! The lines were always busy and it took fifteen minutes of continuous redialing to get through to a not so helpful person who transferred me over to a mailbox with no reply. After three days of trying to find out when I would receive the item I found this site and decided to cancel my order as of 12-15-06 and saved all my emails to them and also called and left a message telling them of my cancellation. I also called my credit card company and they said I would need to keep checking back and if they do charge me that I can dispute the charge. I hope this awful company goes out of business and quits giving the good companies out there a bad reputation. Merry Christmas

i still can't get through to cancel. this is absolutely the worse company i have ever dealt with. i emailed ebay and others and told them to check out the reviews of this site. i'm hoping someone can stop these people. i am not having luck with any other supplier there is one out there that calls right away however, they do not have what i need in stock. does anyone have a supplier??

Teddy78Bear I am in the process of ordering three ATV's and I was going to use BestPrice ATV's, until I read your post. I want to know if you have received your product and if so. How satisfied are you with it? Please let me know before i waste my money. Thanks pedcar!

Thanks for the heads up on bestpriceatvs.com. I placed an order Friday on the web and was unable to get in touch with them until today. Thankfully I found your epinion site and your opinions and troubles with this company. When I did reach them by phone today and they told me they couldn't ship until 2 weeks after Christmas, I promptly cancelled my order and ordered from motorextremes instead

I cancelled my order with Bestpriceatvs.com and ordered from West coast Products. I placed my order with West Coast late in the day on a Thursday and had the 4 wheeler the following Wednesday... I was/am thrilled with the service I received from West Coast Products. They offer free shipping and the company they used was really speedy in getting the 4 wheeler from Cali to Missouri in such a short amount of time!!!

i also bought a 4wheeler for my daughters birthday i bought it from a rude person they have no respect for anyone at all. i do not want anyone doing business with this company. i did recieve a 4wheeler it was beat up like someone took a hammer to it. i refused the item and i am still waitting for the company to credit my credit card. i still have no response yet!!!!!!!!!!!! i'm am so upset and looking for ways to get back lawyer most likely. i am now putting them a fraud on my credit company to get my money back since i get no response from them. i have trying to call for weeks and no response or busy. we all need to get together and sue them. you can also put a lean on there company untill money is paid back to you. ill let you know how this goes please keep posting so no one else gets scamed. i afraid to buy anything from the internet now and my daughter is so upset she cried. it is a shame that this company is getting away with this.... please anyone who is thinking of buying a 4wheeler pay the extra money to get a real 4wheeler it's worth it like polaris or honda.

I placed an order on Dec. 10. I paid for the express shipping and the atv was supposed to be shipped out within 24hrs and delivered within 3-6 business days. It's now Dec. 18 and nothing. I contacted my credit card and has not been charged yet, flagged for dispute. I called the Better Business Bureau and reported them, they have nothing good to say about them. I've called and called and can't reach anyone except for a full mailbox. I called 972-620-2699 and left messages to cancel my order with Terry Zimmer mailbox #103 and Keith Woosely mailbox #145. This is the only phone number I called that would let me leave a message. I couldn't get anyone at 1-866-474-5060 or1-800-533-7503 except a recording saying your product has been shipped out if your credit card has been charged. This has been a very frustrating experience. Don't buy from them if you haven't already.