General Reviews of T-Mobile Customer Service

Pros: Nothing! 
Cons: Taking a very large risk with your banking account being turned upside down by TMobile.

I've always paid my bill and paid them in person. My husband made a one time online payment, since I was out of town. My payment was $75.67. When I received my bank statement not only did they get the payment due, but an additional amount ...

Pros: None.
Cons: Hidden/Undisclosed contracts.

I was happy with T-Mobile for over a year and recommended the company to all my friends and relatives.  Unfortunately, I discovered just what they were like to deal with when my phone was stolen while in Miami.  I reported the theft within 12 ...

Pros: GSM network. They will go the mile to make customers happy.
Cons: poor reception in rural areas.

The experience is what you could expect from a carrier with 1/3 of the amount of customers that Verizon has, and that's less coverage where you need it the most. I live in the State of Washington and I spend a great deal of time traveling across ...

Pros: moderate prices, decent equipment, share plans best  compared to competitors
Cons: relies on landlines toomuch inorder to deal with cellular customers, NO payment arrangement options

I just started this service. I picked Tmobile because I thought the plan had the most to offer at the best price and we got good phones for free as long as we set everything up thru the net. No problems there. However, when getting our first bill, a ...

Pros: None.

Cons: Horrible customer service.

T-mobile scams its customers when it can. You have to make sure you ask them all the necessary questions before signing up to your plan...but even then, you may find yourself saddled with something you don't need or a huge bill at the end of it! I ...

Pros: none
Cons: too many to list

T-mobile has the worst customer service. I purchased a plan and with that got a free phone(SAMSUNG sgh-t219s) . In less than six months the phone was not working. I went to a T-mobile office he opened the back of the phone and told me that they could ...

Pros: good phone range
Cons: phone deals are not what they seem to be

My husband and I have been customers for T Mobile for over two years. I am very disappointed in their unfair service and the way their customers service representatives are trained. They don't answer your questions unless you really pin them down to ...

Pros: nothing at all
Cons: read the review

I have been a very loyal T mobile customer for three years! Not only have I been denied free upgrades of my phone, I recently detected that t mobile minutes on my account were in excess of what I actually use even after rounding off the seconds. I timed ...

Pros: GREAT Customer Service. The people I talked to listened and assisted with all my issues.
Cons: Insufficient towers to support all areas. Sales should check area coverage for potential customer first.

Comments are generally written one-sided. Each situation is different. No matter what cell phone provider you have, they all have their Pros and Cons. They are all in business to make money. If they intentually tried to assist each subscriber, they would ...

Pros: Best value in phone promotions and service plans.
Cons: Satisfactory but not best reception among all services in my area.

I'm contributing this as a re-write to a negative review I placed here 3 years ago. At that time, I got the run-around when I tried to take up great phone offers they were advertising, and I ultimately went with Cingular for a service term (and ...

Pros: GOOD COVERAGE
Cons: EXTREMLY POOR CUSTOMER SERVICE... IN THREE WORDS "THEY DON'T CARE"!

I am deeply disappointed in T-Mobile’s Customer Service. I have called several times to find that my account was not properly noted. I discovered this when I called to speak with one of your account representatives about my daughters cell phone. I am ...

Pros: Great prices, good technical support
Cons: Poor customer service, poor signal strength even in metropolitan areas (Chicago), don't value their customers

I'm located in Chicago and I signed up with T-Mobile after my Sprint PCS contract was over because I wanted something cheaper. Well I switched the providers and kept the same number. Everything went smoothly. I also received a Motorola RAZR V3 phone for ...

Pros: Good way to learn how to deal with a resentment
Cons: The worst customer service I have ever encountered including tow truck drivers.

My wife had a single t-mobile line for years and when I decided to get another phone I got t-mobile. Wanting a personal phone I opted for one without all the bells and whistles and bought the nokia 6101. Well after a month or two of use I noticed the ...

Pros: Internet Access AOL instant messenger 'Notes' section E-mail Camera
Cons: Can't get service at certain places. Customer service No alarm.

My experience with t-mobile has been the worst experience with a phone company ever. I have a sidekick II that loses connection almost everyday, I can't call somebody without my phone hanging up on me every now and then, my web browser and everything ...

Pros: absolutely none
Cons: price plans...until you read the fine print

ok so here is our story, maybe someone can advise bet path... so october 2005 our contract with qwest was up so i go looking and find T-Mobile, the slider phone catches my eye and i gotta have it. the price plans the customer service rep ...