AT&T Wireless

Using the AT&T online site, as well as dealing with the customer service side of the site, as been one of the most stressful encounters with an internet business that I have ever dealt with. Up to the point that I began using the site, things had gone ...

It was time for new phones. My husband spilled a can of soda on his phone. He says it was my fault because the air conditioner was too cold one night. Yes, there are at least 6 degrees of separation between those two events. So, as part of ...

When I signed up for AT&T wireless, I went into a company owned At&T Wireless store (on Geary St in San Francisco) and was assured that I would have a month to try out the phone and if I didn't like it, no problem. I would not be locked in to a ...

Unfortunately, there isn't a better place for these comments that I found. The online service for at&t doesn't allow any major account changes online. You have to call and wait on hold to change much besides sms messages or other minor details. I ...

I've had AT&T wireless service for about 6 months, and up until now things have been okay. The service is normally pretty good despite a few dropped calls, usually while driving on the interstate. The monthly cost of the service is competitive, and ...

I ordered a GOPHONE from AT&T wireless online. I needed to not sign a contract, as I will be moving in less than a year. I read about the gophone and decided that it was a good plan for me. When they mailed my gophone, they also mailed me a free2go phone ...

First I sign up for online billing. When I get my first bill in the mail, I think it is just a notice of my charges and forget about it. Then I get a second bill, with charges still left over from the first, even though I already signed up for ...

the bottom line - I honestly HATE AT&T Wireless - but you can't get out of the contracts - even if the PROVIDER CAN'T PROVIDE SERVICE!!! This is by far the worst service I have ever had! I have been a customer for probably 6 years now and I ...

The only good thing about ATT wireless is that the actual netowrk is great. For most people, when they are looking for a moble phone company, this is most important. However, everything else about ATT wireless stinks! First, over the past few years I ...

Wow - Can you believe the nerve to call this process an UPGRADE.I have been wanting a new phone for 4 years (not under contract) and I finally ordered one online.Here is a synopsis of how they dare call themselves CUSTOMER SERVICE.1. Tuesday ...

Well, I couldnt really complain about ATT in the beginning same as any other cell phone service for the most part although the rate plans were definitely higher than my previous carrier (cell one) which was bought out by ATT.  My complaints started ...

I have been an att wireless customer for over 4 excruciating(oh yes, I mean PAINFUL) years. Every one of them I wanted to switch but it just seemed easier to stay.I really needed to keep my number for business reasons...They seem to always make ...

I have repeatedly had problems with this co.- mainly in cust. svc. including being offered insurance by a rep who gave me totally incorrect information & terms to which I agreed- only to find out when I went into the store because my phone broke that I ...

Please don't punish yourself use another company. This is the worst company ever to deal with. They are very rude and will not help you. From the manager to the customer service reps, they are horrible. They have screwed up my account several ...

AT&T has got the worst customer experience in any business!!! Customer service reps are rude, even after the 45 minute wait. One female rep was raising her voice and almost yelled at me-This was from the warranty dept and one guy from Customer ...