Allegro Medical

HORRIBLE. DO NOT PURCHASE FROM THERE WEBSITE!!!! I am currently waiting for an exercise bike that I purchased. Even though the shipment date was scheduled on 11-9-05, I've been told that I will not be shipped until the 25th (based on some lousy excuse). Plus the 25th is over Thanksgiving Holiday. Who knows when the heck they are actually going to ship it out! Thanks a lot! I'm never going to purchase from them again!!!!!!

I ordered through amazon a keyboard tray which costs about $28 but the only thing that arrived to me was the wrist rest without the keyboard tray. From amazon website and allegro website, it states that "kit includes Retractable Keyboard, Sliding Mouse Pad, and Soft Wrist Rest."

from allegro website:
http://www.allegromedical.com/versatech-keyboard-tray-with-sliding-mouse-pad-s-ft-wrist-rest-blue-206145.html?engine=shopping

from amazon website:
http://www.amazon.com/gp/product/b0002efbwq/102-2299689-1713730?ie=utf8

But when I called the allegro, they said that the price is just only for wrist rest. But this is not the case because it is stated clearly from either website that it includes the keyboard tray. They don't have a very reputable company.

NEVER AGAIN WILL I BUY FROM ALLEGRO. A LOT OF DISCREPANCY ON THE DESCRIPTION OF THEIR PRODUCTS - TWO DIFFERENT PRODUCTS BUT THE DESCRIPTION IS 100% THE SAME. HOW CAN TWO DIFFERENT PRODUCTS WITH DIFFERENT PRICES HAVE THE SAME DESCRIPTION?

Ordered Multiple products and they came in more the one shipment. Some arrived the next day when I only paid for standard shipping. The rest of my order arrived when expected.

Three strikes and you are out.  I have given them three tries and all were flops.  They sent the orders out piece by piece using various delivery companies and mixing up the tracking numbers each time.  All three times the orders took more than 30 days to be completely delivered.  The last time took over 72 days to be completely filled.  And two returns.  So, it was not a fluke, this is how they run their business.  They take the money and let you beg and plead for your medical supplies with no consideration of how badly you need those items that you spent your hard-earned dollars on.

Over a period of about one month, I have contacted customer service five times to get credit for orders that were unfilled and cancelled.  Each time 
I am told it is taken care of.   To date, the charge is still on my credit card
and the Allegro web site shows my orders still being processed.  

This goes far beyond poor customer service.  I am being strung along while
they set on my money.

I have been shopping at AllegroMedical.com for 7 or 8 years and I think they're great. They save me time and money when shopping for my family's medical needs and I can always find something for myself as well. Especially with all the new products on the website. It's not all medical equipment anymore so it's easy to find equipment for my home gym and unique gifts. The "bumbo seat" has become my standard baby gift. Mom's love it. Even when I have to talk to customer service about shipping or backordered products, they are always very professional and they do their best to make sure my shipments arrive on time. I just ordered a bath product to ship to my grandmother last week. She loves it! Thanks Allegro.

After ordering online on 8-29-09, waited 2 weeks for ordered items to arrive with no delay notification. When I called was told items were backordered with no expected delivery date, although my credit card had been charged immediately when order was placed. I canceled order, and after 4 weeks of the runaround, still have not been able to get a refund. They refused to let me speak with a company officer or a supervisor. Filed complaint today with Arizona BBB about this Ponzi operation. They take customer's money and won't give it back in order to finance their day to day operations. Must be a Bernie Madoff company. I spoke with my credit card company for help to get my money back. They said if they get enough complaints about a crooked merchant, they will drop them. All victimized customer of this place should complain to their credit card company (AMEX, M/C, Visa) to see if they will drop these crooks. Also bomb the Azrizona BBB with your complaints. Help prevent future victims.

I ordered items on June 26th.  The product pages show no indication that the items are unavailable.  They INSTANTLY charge my card on June 26th. Four days later, June 30th, I receive an email stating that the items are unavailable.  Email gives no estimated availability date. Just states that items are not in stock.  I call immediately on June 30th to cancel the order.  I am told that I will be credited in 3-5 business days.  I do not receive email confirmation of cancellation.  I am never credited. 
  I call on July 16th wondering where my credit is.  I am told the order was cancelled on July 6th. Huh?  Why the delay?  I give them a full 10 business days from July 6th, before sending an email to them stating that I will be getting my credit card/bank involved.  The email is ignored-no response.
At this point, they have held on to my money for nearly a month for an item they never had.  Finally, after 15 business days from July 6th, the day they 'SAY' they cancelled the order, and still no credit, I call my credit card, and they are handling it from here.  

I will never order anything from this site again! I ordered some night splints for my feet, and it has been over a month and they still haven't shown up yet. The website said, "Will ship in 1-3 days," and I only had ground shipping, which said "5-8 business days," so after 2 weeks of waiting I called to find out the status. I had to call 3 times before anyone would tell me what was going on. The first 2 times I spoke with someone, they said they would have to contact the warehouse and call me back. Never happened. Finally the third time, I got the same response, but I just told them I would hold. They said the item I ordered wasn't in stock (contrary to the website) and it wouldn't be in stock for another 2 weeks!! I'm almost afraid to cancel the order, I wonder how long it will take them to credit my card. I guess I'll just keep waiting...

    Ordered some crutches for expedited, more expensive, delivery because needed them soon. Thereafter, Allegro web site showed item awaiting shipment for two business days, so on third morning called customer service and was told they cannot get through to warehouse, but would check with them and call us back. Near end of day, they had not called, so we called them and then were told for first time crutches needed to be back ordered. 
    When a customer orders a medical item for costly expedited delivery, it is obvious there is an urgent need, but this company just does not seem to care about details like asking a customer whether they can wait for a back order. I guess Allegra takes their cues from doctors and hospitals who have no concern for their patients' time and inconvenience. If that is the way you want to be treated, then Allegra will be just your cup of tea. Otherwise order elsewhere and first make sure a needed item is in stock.

Allegro did a great job! Fast shipping times and excellent price. I would definitely buy from them again! My order was exactly as expected.

I ordered Oct 6th, they charged my card and have yet to ship. It has been 13 days and it still shows "awaiting to be shipped" on their website.  I am mad I didn't check out their reviews beforehand.  They are impossible to get a hold of.  Do not buy from them.  

This company did not ship my order. They say it was backordered, but there was no communication from their sales or CSRs. Getting through to them telephonically was a nightmare, and I still have not received the promised refund. This company lacks integrity, and their management practices really leave a great deal to be desired. BE FOREWARNED! Seek items from another company that has learned to be consumer responsive...and let this company either come to its senses or shutter its doors. I made the purchase from Alegro on Amazon....surprises me that Amazon would maintain a working relationship with a bunch of theives. Oh well...I guess the dollar is the big prize

I ordered a pedal exerciser for my 86 yo dad from Allegro Medical.  $$ was withdrawn from my account the next day.  10 days go by and I hear nothing.  I call and learn it is on back order so I cancel the order and buy it elsewhere (he needs to exercise asap). 
I request a manager call me back.  Never heard anything.  I called again the next day and confirmed the order was canceled and again requested to speak to a manager and was told one would call me back.  Again nothing.  The next day I get email saying the order has been shipped.  I call again and was told that it is my responsibility to return the order.  Nothing they can do - still no manager available to speak to me.  
Meanwhile the second one I ordered elsewhere has arrived (the Allegro Medical one hasn't yet arrived).  The experience is very frustrating : no communication, no access to help, no consideration for my 86 yo dad.  I would advise everyone to avoid Allegro Medical - their customer service is non-existent and they clearly don't care about the customer experience.