DeepDiscount.com

My grandson and I first went to shop at their store in Naperville, IL. Their selection was pretty good. But I went online and it got even better. Not bad for shopping online especially with their free shipping.

The deep discount i fine with it's selection and a little overpriced. However, their customer service has to be the worse i've ever dealt with. I accidentally ordered something while trying to figure out the shipping cost. And immediately sent them an e-mail to cancel it. I also called and left a message. They told me they would call me as soon as a representative was free. The next morning i wake up at 6 to try and catch them before they shipped my order. I get the same "all our representatives are busy now" message. I get and e-mail telling me my order has already shipped. I then check the return policy on their site and find out they refund everything but the shipping cost. The worst thing is that shipping cost me $40 i won't be getting back. Also they charged tax for the state of California even though they are located in Illinois. This was my fault for accidentally ordering, but i feel i could have had it corrected if they checked their e-mail a little more often or answered their phone calls.

I requested a price match after I ordered but before I was billed, since they don't make cancelling an order easy. I've received my DVD (that arrived on time, no problems there) and have been going back and forth with their customer service for TWO WEEKS now.

It's very strange. I make a few points and they pick one to respond to, and the response is robotic and hasn't usually applied. I'm so fed up with them. I finally asked that my e-mail be forwarded on to a higher-up, or at least to someone who can read.

Unbelievable and ridiculous. Their e-mails end with, "We appreciate your business." Yeah, right.

Ive overed over with deepdiscount for over a year now. The shipping was a little slow but what do you expect when you live in Guam. The item arrived safely and in excellent condition. Customer service was great as always!

ok....this website really sucks!!!!!i ordered a saved by the bell dvd on 1/16 and it said i would have it by 1/24.......well 1 month has passed n i still didnt get my product....i would never n i mean never shop here again.....I HATE DEEPDISCOUNT!!!!!!! DONT SHOP HERE

I ordered a DVD last night that their website said was in-stock, but then 10 minutes later, I found out I needed to cancel it. I emailed customer service right away, and then again 18 hours later. They replied to tell me that, not only was my item backordered, but they would not cancel my order! Despite all this, I found out from my credit card company that they decided to charge my credit card now anyway.

Their "In Stock" status for each DVD is unreliable and for all we know, ALL of their product is backordered. The savings is not worth the trouble. Unless they agree to refund the charge within the next couple days, I will file a fraud charge with my credit card company based on misrepresentation of the status of the product and not shipping within the agreed ship date - "in stock" means within a couple days, NOT within 3-4 weeks (my cc company has already confirmed that they will reverse the charge in this situation).

I placed my order with Deep Discount before reading the reviews and was really apprehensive about ever seeing my game. As it turns out they shipped quickly, the communication was good, tracking was easy to find, the game was new and in original packaging and works great. No shipping was charged, and the game was half the price of other on-line stores. I have to say, I was surprised and pleased. This was a good transaction.

Bought something from DeepDiscount. Ordered first of November for an item that was to come out first of December. Here it is December 20th and I'm still waiting on the item. They say they are sold out. When I ordered the item there was no warning that it might be delayed. Emailed them and the emails back were slow to arrive and then they didn't cover my questions.

I will not order time sensitive items from them again!!

I ordered two movies from here, and after almost three weeks and several calls to customer service (very hard to get a hold of), they finally shipped one. I'm still waiting for the other. I tried to cancel my order but they told me I couldn't. I will never shop from this website again.

I found the item online, it was said to be in stock, and I ordered it with plenty of time for Christmas.  However, a few days later I was sent a notice that the item was "suddenly backordered."  I sent an e-mail to cancel the order, but the reply seemed automatic and said I couldn't cancel an order of an in-stock item!  I sent at least three more e-mails to ask why I couldn't cancel my order, but all I got was automated responses, including one that said the order had been sent.  The item has not arrived yet (12/30), and  obviously it was not in time for Christmas.  Now I have to send it back and incur shipping charges.  There was no phone number and no way to rectify this.  Very frustrating.  I could never reach a real customer service representative, there was no way to call, and now I'm stuck with an item I no longer need.

I had ordered Britany Spears Black Out album. The item arrived earlier than I had expected . I opened the package and with me having butterfingers the case slipped. The cd was not damaged at all but the case cracked. I called customer service and they were able to send a free cd case at no charge. Great service if you ask me! =]

First time I used this site, I was sent the wrong dvd.

Second time, my order was duplicated and thus double billed.  When I wrote to customer service two hours after placing order, the customer service email was blocked.  By the time I got through to them, they wouldn't cancel the duplicate order and said I would have to process the duplicate order as a return for refund. 

Twice used, problems both times.  I'm through with Deep Discount

Ordered the charlie chan vol 5 online. I was kinda upset to see that it was on backorder but they still got it for me in a week. The item arrived in great condition

I just received my shipment yesterday. I seriously thought I was going to have to wait a couple weeks for this like Family Video did. The service was great and so was the item itself! Count me in!

I received my Alias Fourth Season in perfect timing! As I was watching it the third disc started skipping and could not continue. They sent me a label to return the item. I didnt have to pay anything for return postage. Which was nice especially on a tight budget.