Dreamtime Baby

Trusted Seller??? I wonder how much money Dreamtime paid for that. They're real quick to charge your credit card. But when it comes to returning calls, replying to emails, or shipping your order...not happening. I placed my order, my card got charged the same day, and my order just sat there for a week. I emailed and called, and all I got was the same auto reply...."normally takes 24-48 hours to reply". I finally got someone to cancel my order, but I still havent received the credit back on my card. Take my advice, stay away from Dreamtime. They're a nightmare.

This company is horrible! They do not ship merchandise, they lie about shipping dates and what will be shipped. We ordered merchandise three weeks ago and finally got through to a customer service rep. after 15 minutes on hold. He told us ALL of our merchandise would be shipped in the next few days. One item showed up two days later. Called them back and was told the same story but they were more rude this time. So we are reversing our charges on our credit card and cancelling the order. You may save money with these folks, but you sure do get what you pay for as far as service. Why does it take them so long to ship, when other online merchants can ship the same merchandise in just a few days? They have an expired BBB reliability seal on their site. What a joke! I would recommend nobody ordering from this online disgrace! They take what should be a happy time and bring hassles into it.

Item was not in stock even though they claimed it was. After cancelling the order they went ahead and shipped the items 45 days later. I was then told that if we refused the delivery I would be credited within 3 to 5 days. It has now been over 3 months and I still haven't gotten my money back. I would NEVER buy from Dreamtime baby again and would strongly warn against ever purchasing from them.

Do not order from this website!! I ordered a Peg Perego infant car seat from Dreamtime Baby. When I received no information regarding the shipping status, I called them and was given the run around by approximate 4 different people. Each had a different story about why they hadn't shipped the carseat. They finally admitted that they did not have it in stock (despite stating that they did on their site) and were drop-shippping from the manufacturer. After 5 more days, it hadn't shipped from the manufacturer. I called to cancel the order and I was told they would have to call me back after they confirmed that the manufacturer had cancelled it. They did not call me back. To make all of this more outrageous, they charged my credit card, the day I placed the order. I still am waiting for them to credit back my credit card and confirm the cancellation.

I am very happy about my experience with Dreamtime Baby. Their prices were significantly lower than any other store. Also, I anticipated waiting two to three weeks for delivery of my items, but it turned out to be less than two weeks! I could not be more pleased.

I had the same experience as the customer above. I placed a order with Dreamtimebaby.com on August 23rd,2006. I was notified 4 weeks later that the item is on backorder and that I would not receive it until the end of November. I emailed, called, everything you can possibly think of for MONTHS to get the credit issued back to my card, and i never received any response. This company is completely backwards. DO NOT TRUST THEM! I have isued a complaint with consumer affairs and the Better business bureau..they are absolute morons!

I was considering purchasing the Graco DuoGlider LXI Double Stroller (GGG Collection ). The shipping charges listed are very misleading. According to the Epinions.com site, where the different store's prices are listed, the shipping is free, but when one clicks on the Dreamtime Baby link, at the very bottom of the item description, one finds that there is a $20.00 oversized item shipping fee. It appears that shipping is not free after all. I think I will stick with BabyAge.com where I can get the item for $179.99 and pay only $5.95 for shipping.

Horrible !!!!!

Delivery Speed - lousy , customer service - horrible
overall satisfaction - if you need something quick dont bother with Dreamtime baby !!

Placed order for Peg Perego Aria stroller. Two weeks later (after they billed my credit card) I had yet to receive stroller. After being on hold for 1hour plus I was told that my stroller was out of stock and that it would be shipped from another location.

So why did it take two weeks for Dreamtime to figure out that they did not have it in stock. Why did I have to call (and wait for 1 hour plus) to be told the above. I should add that we also left two voice mails that were unreturned !!!!

Horrible seller. They charged my credit card on 6/26 for a train set and 6 weeks later I still have not received it! Finally called them and they claim that it was shipped out last night. I wish I would have read epinions first. All the positive comments are probally from the owners of the website...DO NOT ORDER THROUGH THIS WEBSITE!!!!!!!

Order Britax Marathon and website said it would ship within 2 days and then should be received within another 2 days. Didn't receive until 2 weeks later and received the wrong color. Can't agree with the great reviews.

First, notice, all the good reviews are from 2005. Maybe they are under new management. THEY ARE HORRIBLE!!!!

I have ordered a baby-gate from Dreamtime baby three weeks ago. I have written emails and called about my order. I have only been able to contact their voice-mail. I have not received any response, but my charge-card was charged within 24 hours of my purchase. I am very annoyed and upset. I only want my baby-gate, but no one will call back.

I wish I had read the customer reviews before purchasing a baby jogger from Dreamtime Baby and I would have known the customer service is extremely poor. I ordered a BOB jogger on March 21 and as of today (April 21) I have not received my stroller. I have made multiple attempts to follow-up on the status of my order which usually result in 30-45 minutes of holding on the telephone. When I finally get a customer service representative, they tell me they will check on the order, but no one calls/emails me back. I finally found out that the item is no longer In Stock and was told I will have to pay $30 more to get the 2006 model. I have left a message with their corporate office (BabyUniverse) but don't expect to get a return call from them either. DO NOT ORDER FROM THIS COMPANY!!!

WONDERFUL! This store is great! I ordered a crib set and diaper bag from them and it arrived exactly when they said it would. I also called their customer service and I actually got a human to speak to about my order and they were very polite as they told me about one of the products I ordered. I would recommend Dreamtime Baby to any new parent looking for baby products. Thanks.

My shopping experience with Dreamtime baby is the WORST!!! THEY TOOK FOREVER to answer e-mail or phone messeges after waiting for hours for phone to connect. They did not deliver for over three weeks and they only have 4 people working in the customer service dept. They also shipped your product one by one so if you have 10 products, expect more than 5 shipments which probably will arrive in more than 2 months time...hahaha...they make you frustrated and angry. Go to bizrate.com to see that other customers feel the same way. I was stupid to buy from them without reading the review...Now i know better! DO NOT BUY FROM THEM!!!

I ordered a carseat from Dreamtime Baby. The website indicated in stock and that it would ship the next business day with delivery in 2 to 3 days. This was critical to me as my carseat had been in an accident and I need a new one right away. More than 24 hours after I placed my order, Dreamtime Baby informed me that my item was backordered and would be shipped in 2 to 3 weeks. In my opinion, this is very poor service, especially on an item necessary for safety.