Inkjet Superstore

I placed an order on October 25, 2006. Pacakge was shipped to billing address instead of shipping address. The billing address was a house that I was moving out of when I placed the order, which was vacant when the package arrived. Despite the house being visably vacant the package was left on the porch where it sat through the rain and then freezing temperatures on November 1. On top of all of this inkjetsuperstore.com shipped the package with FedEx in a USPS Priority Mail box. Completely unsatisfactory.

In July I ordered a toner for my new copier from you. The toner was defective and I had to pay 120.00 to get my copier fixed due to the toner dumping out all over my copier. I called you and requested a refund in full including freight. You agreed to do so in the amount of $51.39. I NEVER RECEIVED THE CREDIT...INSTEAD YOU SHIPPED OUT A REPLACEMENT. I ASKED FOR A REFUND AND YOU AGREED TO GIVE THE REFUND! ON TOP OF THAT, THIS REPLACEMENT IS ALSO DEFECTIVE!!! I AM A RESELLER AND COULD GIVE YOU 100's OF TONERS A YEAR... BUT I AM COMPLETELY DISSATISFIED. YOUR 100% SATISFACTION GUARANTEE IS FRAUDULENT. PLEASE REFUND MY MONEY IMMEDIATELY!!

The old "in stock" on the website - not in stock in reality game. This was really annoying as I needed the drum unit and they set me back a week. Customer service was fine - I was able to reach them and they cancelled the order. The item still shows "in stock" on their website.

I have no respect for a store that shows everything as STOCK...does not notify customers that there is no stock when ordering...and makes the customer call to get info. in this day of automation of etailing there is no excuse for misleading their customers.
If you order from this store...CALL on the phone to verify stock!!!

I purchased toner over a month ago.  My card was charged twice.  The product was never received, tracking confirms this order was undelivered.  I've phoned and emailed multiple times and never have had a response (phone goes to VM).  Finally I have filed a claim with my CC company which will take 45 days.  In the meantime they have $130 of my money.

Absolutely horrible.  I own on E-com company which ships thousands of products per month so I have an extremely informed point of reference.

Simply a scam transaction with customer service hiding.

I WOULD NEVER SHOP HERE AGAIN: I ordered cartridges for my Samsung CLP300. The Yellow cartridge was not properly filled. When I called to complain, the service representative told me I would have to buy a new cartridge and after they received the replacement and found that it was defective they would credit back my account. When I asked to speak to a supervisor I was told "There is nobody here." I then asked to speak to the manager/owner of the company. I was told to hold on and then the rep. came back and said she would send me a new cartridge and I would have to still send back the old one. When I agreed I was told it was in the mail. This was on Dec 15 2008. The cartridge was returned to Inkjetstore because the address was incorrect. They are now not returning my calls.
I suggest that you DO NOT EVER do business with this store. I have now lost $500.00 because of their lack of business ethics.

As in most cases, ordering is easy, but one of two cartridges received was defective.... You have to buy a new one to get a replacement and ship the old one back. Essentially you're double billed for a cartridge you can't use, until their tech agrees with the defect.

They never shipped my item. I purchased ink cartridges from this company in May. Didn't get the item and they said that the package was lost. I checked the tracking number and it was not even in the system. They said they were going to ship me a new one and that didn't happen either. I got tired of them so I requested a refund. The first time I requested it didn't come through so I called them again threatening to report them to their credit card merchant. They said they will reprocess it again and they even sent me a confirmation e-mail. This is the third time I have asked for a refund and they said it will be processed by tomorrow.

Stay away from this company. I will be filing a complaint with their CC merchant.

One of the worst. Claim next day shipping - not shipped after two. Canceled order by their email and phone on third day. They have an answering machine on the phone. No reply from them. Charged my credit card on the fourth day. Don't buy from them. They are not worthy of business.

Order # 87800

I'm really glad with my purchase of ink. This page is wonderful, extremely clear. I found what I wanted to buy. I had many doubts and I called up their Customer Service, honestly: they are great! They are brilliant, they have a mixture of professionalism with affection and cordiality. And I got my ink on time!

Convenient website, prompt shipping, good product at a great price. Read my not-so-funny story if you have a problem with new toner cartridges...

I ordered 2 toner cartridges for my 2 Laserjets. Both worked for about 15 pages and then ran out of toner. The C3903A $19.95 OEM toner cartridge was spec'd at 4000 pages. I was absolutely sure the toner cartridges had contained very little toner. I then gave them a bad epinion and ordered yet another cartridge at twice the price from newegg. Amazingly, it had the same problem. I had not pulled out the protective tab from the cartridge and once I did that, all were fine and I am set for years to come with 3 cartridges. Luckily, epinions.com has an update feature and you are now reading my update :-)

I bought an inkjet for my Dell 942 but it wouldnt work. Sent it back took a month to get refund, I had to pay shipping and 81 cents to get refund. I WOULD NOT BUY FROM THIS PLACE AGAIN!!!!!

This store is quite good, everything answered, well packed... cool spot... I will shop here again soon when I need cartridges again, will check quality first

INKJETSUPERSTORE RULES!!! this is like the best inkjets store ever!! and i don't even need to leave my place to get the ink!! thanks for your help guys!!

I recently ordered Hp 1209 replacement cartridges. The color remanufactured cartridge did not work at all. The black remanufactured cartridge DID work. I followed the request for a RMA carefully waited the two days and NOTHING. THREE more emails all politely requesting attention to this problem and not even the courtesy of a reply.
Inkjetsuperstore.com has removed all methods of requesting HELP. You go to the customer service page and click on "For questions about returns, click here" and you get a blank page that says: "THIS ITEM IS NO LONGER AVAILABLE". Need I say more!
They do not live up to their assertion of 'customer satisfaction' and I firmly doubt their assertion of "no cheap products".
I advised my wife to not order in the future from them and she said "yeah some of my cartridges didnt last very long from them" ..so it's no problem for her either.
I am no longer waiting to hear from Ink Jet Duperstore.