Lamps Plus

I ordered a ceiling fan with a light that I really liked.  Later on I received an email saying that the light for the ceiling fan had been discontinued but they were sending the fan to me anyway.  I called to cancel the order, they said they ...

The internet shopping experience and the boom of large warehouse online companies such as Lamps Plus has created lots of dissatisfied customers. You get what you pay for can be heard from all over the US. I am an interior designer and in my various ...

VERY BAD customer service. I ordered a flush mount lighting fixture for my kitchen area and it came in on time but it was shipped damaged. So I called the number on the paper it was shipped on and it wasn't lamp plus it was the manufacturer. I told the ...

Shopping on LampsPlus.com is a pretty easy experience. There is a good selection and my lamps were shipped quickly. Returns, on the other hand, are a HUGE hassle. The website states that items are returnable at their stores. Because I wanted to ...

I will never buy from LampsPlus ever again. First of all, it has generally bothered me that not enough relevant information is stated at the website about the products it is selling. Things such as height, width, what the item is made up of, ...

Lamps Plus has a lot of great modern lamps, which I happen to like. I ordered two modern lamps that came quite quickly. I only opened one and soon realized it was too big for the space I needed to place it. I called Lamps Plus to find the address I ...

I ordered four lamps from Lamps Plus and I had to return two of them. One was a chandelier described as "gold" colored both in the description and in the picture. Quote, "Floradora Collection Six Light Chandelier (87754). Romantic flowers drape this ...

I received an item ordered by my in-laws from Lamps Plus as a wedding anniversary gift (http://www.lampsplus.com/prod ucts/s_plaque-wall/66492/). It was delivered by UPS on a Friday and I opened the box on the Sunday, two days later. I was shocked to ...

We ordered a floor lamp from Lamps Plus on line. The order was shipped in two boxes, the glass shade and the base. When we tried to attach the shade to the base we discovered that it did not fit since the base was the wrong one. In fact it was clearly ...

A few months ago, I purchased a modern lookong pendant chandelier from Lamps Plus.  The price was $300.00. 

The shades were advertised as black and the salesman verified that they were black.

The shades were a medium brown when lit.  I phoned and e mailed several times.  Finally I reached a salesman who said the manufacturer would contact me.  NO RESPONSE from Lamps Plus or the mfg.

I emailed with a review, a positive one one of the lamp other than a color problem with the 2 shades.  They never published the review since I mentioned the total lack of customer care after the sale.

Lamps Plus salespeople are very very friendly before the sale but there is absolutely no customer service after the sale.  I only wanted them to follow up on an incorrect shade color but nothing.

I clearly would not recommend dealing with this company.  I have purchased from other lighting companies before and customer service after the sale have been stellar on the rare occasion I needed assistance.

First of all they are friendly when you first walk into their store, but once you indicate interest in purchasing, the entire experience worsens.  Three times I went back for the same thing and each time they turned to help someone else while in the middle of my transaction.  My store order was sold to me without their checking the condition (arrived broken due to their poor internal packaging and discovered when I got home) and I've been trying to get it fixed since 1 1/2 months ago, after emailing them, calling, leaving voice mails, going to the store, calling their customer service and corporate offices...not to mention that my bathroom job is now on hold.  This store clearly has only one interest, which is to make a sale.  While this one light is only a small item, they have lost my future sales on the home currently in the building process.  This clearly is not a business interested in standing by their products, providing customer service for other than a quick light bulb, or keeping future business. 

I ordered three items online.  They then contacted me saying they had to "double-check" my billing address since I "failed" to include it.  I went to my email confirmation and saw my billing address clearly on the original order.  And, funny, the money was already taken from my account.  When I called the rep back to tell her this, she cut me off and spoke to me in a condescending manner.  I finally had to cut her rant off and just say, "what can I do at this moment to get the order shipped".  I was told there was nothing to do since I already repeated my address at the beginning of the call.  Was she kidding?  She chided me and there was no point to it.  Awful! 
It has been almost a month and I have only receive 1 out of 3 items.  These items never said "back ordered" online.  So, I called and emailed to find out what was going on.....no response.  They do not call back after promising to do so and they do not reply to any emails so far.  HORRIBLE customer service and overall service.  Do not order from them online, if at all.

Lamps Plus has a great selection of lighting at pretty good prices but WATCH OUT for their pricing. I have ordered twice from Lamps Plus and both times I have found the same product for a lower price within a short amount of time. The second time the item was "on sale" via an email that I received from them. Two days later I picked up the catalog I received days earlier and found the same item for $30 lower. Happily, this time, they adjusted the price and gave me a credit but if I weren't so diligent at checking on prcing I would be out my hard earned cash. The first time it took me a while longer and several emails to get credited properly.

I am really annoyed with this retailer but I do like their products so it puts me in a bind. I really hate ordering from them but probably will in the future, but will be very, very careful and check prices several times. i like Lighting Universe as well but have not ordered from them yet.

I've got Polished Steel Swoop Desk Lamp from Lamps Plus, which broke within a year. I wanted to post a negative review on their website, they approved it but they NEVER post on their page! I have noticed it, so I posted again, no luck, they don't post it on their page. I sent an e-mail asking why they don't post my ratings, they just told me they post all positive/negative ratings but didn't answer me WHY they don't post my ratings. I searched for all ratings on there, spending almost an hour to check any reviews. Any reviews on there I noticed are rated over 4 out of 5. DO NOT trust all the ratings on there, obviously, they don't wanna post any negative ratings.

Took several calls to find out why my order had not shipped. It turned out that it was not in at the Warehouse and they had ordered from a store location of Lamps Plus who never shipped. They finally shipped from the warehouse and would not pick up the expense of faster delivery when I explained I had an electrician already scheduled and could not reschedule (house under contraction and contractor tightly scheduled sub contractors) Now I need to hire the electrician to come back once the light fixture shows up. I was never told of the possible delay due to not having this in stock.

Be sure to ask questions about their products. They give wrong measurements on their website and then refuse to take responsibility when you talk to their customer service.

I ordered two shades from Lamps Plus. They did not fit the lamps. I called to return them; got authorization number; FedEx-ed shades. Waited one week. Called to find out where refund was. Was told shades had not arrived. Got e-mail saying shades had not arrived; e-mail was dated TWO DAYS AFTER FedEx confirmed delivery of shades. Called customer service. Was told shades had not arrive. Asked for supervisor. Was told, "Oh, yes, they are here but we get hundreds of packages a day." Asked when I would get refund. Was told, "Already done." When? "While we are talking," said the supervisor. Asked what would have happened if I had not called? "It might take three billing cycles." Nice way to work of the float of the customers' money, I say. The fact that I ordered replacement shades which arrived relatively quickly and are perfect on the lamps does not make up for the fact that this company has dreadful customer service and shoddy refund policies.

I originally ordered some mini pendants in early March. I was told they would be shipped in 1 week. 2 weeks later I was told the order was forwarded to a local store for them to ship out. Several weeks later after not receiving them I was told they were on back order till early May. Mid May they told me they were being shipped directly from the mfg in China and they would be in by Mid June. I cancelled the order. On a whim I stopped in a store 30 minutes from my house and there the pendant lights were. They had 6 in stock! I did NOT buy them.

I also had ordered a ceiling fan. They called to confirm my zip code and told me the order was going out that day. 2 days later I received an e-mail telling me the fan was on back order and wouldn't be in for 6 weeks. Guess what? When I went into the store, that also was in stock.

Outdoor lamp was sent without the pictured Mounting. The listing did not indicate that the picture shows an additional accessory.

The order took a month to ship.

Customer service was no help. They didn't follow-up and were not interested in finding a resolution.

Try LightingDirect.com as an alternative. They have much better prices and customer service.

I ordered a quilt rack on November 3. Today is November 21 and I am still waiting for it. I found out AFTER I placed the order that it was coming from a separate distributor...however no one told me then that it would take this long. I tried to contact them by phone but I got no reply. I finally reached them today...first guy I talked to said he didn't have any information on my order so he transferred me to someone else. I had to tell my story ALL OVER AGAIN TO THIS PERSON. She is kind enough to offer to call the distributor to see what the status is. Bottom line, it just shipped yesterday, from California, and it will be at least another week before I get it. I WILL NEVER SHOP HERE AGAIN!!!

I ordered a floor lamp and the two bulbs that were included were shattered. Delivery speed varied for different parts of the order. Separate bulbs were delivered in what looked like a homemade cardboard box with random pieces of Styrofoam in it. Amazingly these were not broken although the box was barely together. The replacement bulbs were ordered the same day as receipt of the original package yet are supposedly to be shipped out on the 6th day afterward! Who knows when I will get them.

The brochure is quite impressive and I must say that we were expecting good to superior quality based on the pictures and descriptions we read.
Unfortunately we did not check this company out first before making our purchase of a large wood and metal clock in December of 2005.
It arrived just over 1 month later than anticipated. The 'Wood' was actually some sort of plaster board that did not survive shipping. Poor, poor, quality that I would have been embarrassed to display on my wall broken or not.

They were courteous and easy to order fro. However, they copied my email address wrong and I never did get an email confirmation. The lamps arrived promptly and in good condition anyway but the price and shipping were $94 dollars higher than they quoted ($658 vs. $564). I don't we'll use them again.

Absolutely the worst experience I have ever had with a mail order or web company, bar none. I ordered a lamp base and the shade which their website listed as being the compatible shade for the base. The shade arrived in about two weeks, the lamp base not until another four weeks later. The shade was an Uno type and the lamp required a spider type. I called customer service and was told that they would email me a prepaid return label within two days. Six days later I got the email, but the label was "Inaccessible". I am fed up and at this point will just keep the $14.99 shade and look for a lamp which it fits. But not from Lamps Plus!

Good e-mail communication about order. Fast delivery and good packaging for ceiling light. Felt that product was worth a bit less than what I thought from the internet, but that's the chance you take.

Terrible experience. Ordered a lamp for a Christmas gift early in Dec. and not having received the lamp nor an email giving me the status of my order after ten days, I called Lamps Plus and was told it was on back order. They never called, never sent an email, nothing. This was on the 18th. Thank goodness I called. Ordered the very same lamp from conceptsofdesignonline.com and not only got it in time for Christmas, but they emailed me every step of the way to let me know what was going on. No more Lamps Plus for me!

The best selection of lamps I've ever seen!!! The site was easy to navigate, the customer service was friendly, professional, and very knowledgeable. I got my lamps in the time they promised, and in perfect condition! They are beautiful!!! I will shop there again soon for all the lights for my new house!

All packages arrived in a reasonable amount of time. I was under the impression that shipping was 2 day UPS. If I had read closer the site claims to ship your order within 2 days from date placed. (I should surely hope so.)

All lamps ordered were great. One had a cracked glass panel. Lamps Plus was glad to ship a replacement glass panel right away.(within two days, naturally!)

We purchased 7 lamps of various styles totaling appx. $700.00. The web coupons offered totaled appx. $30.00. In store coupons were about $60.00. Phoned Lamps Plus to see if they would honor store coupons over phone. They did even better than $60.00!!!!!!!