Northern Tool

There are catalogs galore floating around my house. Most of them, I have now idea how they got there. One that caught my eye was from Northern Tool. Our project over the winter was finishing off the basement, and there were a few things in ...

I've purchased a number of expensive things from Northern over the years.  The equipment is typically very good. The execution and customer service are usually pretty marginal.  Here are several examples:  August 2007: Purchased ...

I ordered some smaller items from Northern Tool, including a chain saw blade and some masonry wheels, back in November. No problems with that order, but it did take a while to ship. Recently, they advertised their Northstar line of snowblowers on ...

Northern has tons of stuff, and their website is quite user friendly. Two issues though: 1) The sh ...

I have been ordering from them for many years and I am 100% satified. Very good prices and shipping rates. Quick delivery and they have a well rounded inventory. I get new catalogs at least a doxen times a...

Ordered 11/29/01 a slate back rocker. Had it delivered as a gift somewhere else. They received it 12/6/01. Fast, easy. Very nice quality product at a great price and free...

Bought a b&s 5000w generator for my camper...Ofcourse i have to add fuel and oil to run it and check to make sure it runs everything in my camper...well it turns out that the generator has an internal problem and is only putting out half the ...

Northern Tool, has a host of tools and equipment that is absolutely the best in price and in structure. Regardless of what type of tool or machinery you are looking for, I am almost certain that you will find it at Northern Tool. If you don't have time ...

If you shop tool catalogs frequently and do your research you will find that Northern has a very large and varied supply. They seem to cater to large workshop/rancher/farmer types as compared to average homeowners. Their prices are hard to beat but not ...

Purchased tools from their paper catalog. Items delivered on time and in good condition. Excellent prices, very well organized catalogs (internet and paper). Will buy from Northern Tool...

Your website is set up perfectly, it lets the shopper find what they need quickly, without a bunch of searching. It's made my Christmas shopping a lot easier. Thanks and Happy Holidays!!!!!!!...

Ordered a jack and jack stands on Monday that I needed before the weekend.  I called and verified it was in stock and would ship out that morning before I ordered.  Two days later it had not shipped yet.  I called customer service and ...

I bought a go cart for my son for Christmas. Tried to use it only to find; the key was the wrong one, the tool kit was missing, the little nubs on the tires were worn off, the underside was all scraped up. In other words, it was used. I was not told this and paid ticket price. After two rounds with the manager, who REFUSED to give me a phone contact to corporate, and about and two hours trying to contact ANYONE in a position of authority over the phone , he told me $300.00 off was the best they would do. They ruined Christmas for my son, and passed off a used item ( $2100.00 ) as new, and we could not even use it. No remorse whatsoever. Good luck to you if you shop at Northern tool & equip.

Northern Tool is a terrible firm to deal with. the products they sell seem to only have a life of three months and their after sales service is appauling - in fact I would go as fare to say they are criminal. They collected a faulty trailor and have had it for 4 months and wil not return calls or respond to letters - I have phoned the police and they are dealing with it.
Avoid them at all costs - there are much better firms out there to deal with.

Northern is great at having some of the more random items and generally has good prices (including shipping). I have ordered from them a few times. I won't say it's the best service, but so far has been acceptible. At least they try and respect your business. Despite this, if you live near one of their outlet stores, I would recommend going there to grab what you need if you can. The people inside are quite helpful and courtious (at least at Norfolk VA)

As for having things not in stock, it does happen somewhat more frequently than it should. I have had things that were listed as in stock not be in stock. Granted, they shipped out within a week. I typically use them if it's something I can't find elsewhere, is cheaper than elsewhere, or better quality than elsewhere.

I have not ordered anything large / truck freight from them.