Witbeck

Update April 2006 - Ouch!! Sorry to read all the recent bad experiences on Epinions about Witbeck. Not sure if this is a sign of bad times to come but I received a call totally out of the blue from Witbeck recently asking about my appliances and if I ...

I bought a Miele Washer, Dryer, stacking kit, and installation kit. I also ordered a Dyson Vaccuum. I made the order in the beginning of November 2004. Witbeck promised that I would receive all items within 2 weeks, and worst case, in 3 weeks. ...

I was a bit worried after reading some of the negative reports from a couple of years ago. I called the company and was told they hit a rough stretch back then thanks to a merger or buyout that didn't go smoothly. I chose to believe that and to trust ...

I spent $17,000 at Witbeck appliance. Bought all my appliances there. They ordered me the wrong DCS 48" dual fuel stove. I got natural gas instead of LP. It took 5 months to get the part to convert it over to LP. Witbeck acted like it was my fault and ...

Received a phone call from a Witbeck sales person within 30 minutes of ordering my appliances. Not only did they confirm my order but also notified me of an additional discount that I would be receiving that was not shown on the web site! Not too many other online stores would do this.. Very impressive. Was notified immediately that one of my appliances was back ordered and notified of arrival date. They responded immediately to my questions via email, and were easily obtainable by phone. Even their delivery personnel were courteous and helpful! I would recommend Witbeck to everyone.

I ordered a GE Monogram fridge from Witbeck. They had one of the best prices online, and offered white glove delivery service at no extra cost (the delivery people had to negotiate 3 flight of stairs).

The fridge was on back order, but ended up being delivered within 3 weeks (Witbeck shipped as soon as they received it). Once it arrived, I discovered that GE had omitted a few items from the box. When I called my rep at Witbeck, he got in touch with GE the same day, and within a few days, the parts arrived.

I would definitely recommend them for high-end appliances (the free shipping is for orders over a certain amount) - with the savings on shipping and on sales tax, I saved over 15% over what I would have paid locally.

Purchased an ASKO dishwasher. Great price and delivery fee very reasonable. Delivered price was significantly lower than any local retailer. Telephone and web customer service was great. I would not hesitate to purchase another appliance from Witbeck and have referred others to their site.

Delivery speed was excellent.

Order accuracy was excellent.

Customer service was above average. I was constantly updated by email.

Overall satisfaction--VERY HIGH!

I bought a dishwasher at Witbeck and had absolutely no problems at all with the whole experience. In fact I called them at one stage to check on some shipping details and the guy gave me more than that including information on some GE rebate deals that were currently in effect at that point. This saved me around $100 in rebates. The product was ordered and shipped quickly and arrived within 7 days.

The shopping experience at Witbecks Online Store was excellent. In addition to offering the best price I could find anywhere,they provided a number that I called. The person I talked with at Witbecks was Mr. Witbeck who was very knowledgeable about the product and helped me make the right decision on the purchase. The delivery was very fast and everything was great! I love the appliances I purchased. I would definitely use this store again.

Hello,
The produce, order accuracy and customer service were very good, but the delivery time frame was not good at all, I was told when I placed my order that it would take 2-4 weeks and it toke about 9 weeks. I had just moved into a new house and didn't have a refrigerator, so this was very hard on my family. Would I buy from this company again YES I would the price was very good.

On-line selection is outstanding, but I question if it accurately indicates inventory (I bought the "last" bisque Bosch dishwasher, but it still shows on the web after two weeks). Had some trouble with their on-line ordering system, but calling their 800 number was a pleasure (polite, helpful, clear). Order was delivered very fast (less than a week) with no problems.

Ordered my Bosch dishwasher, received an email the next day to confirm and a tracking number the day after.

They were very knowledgeable about the different dishwashers and how they integrate with custom panels.

Very pleasant and thorough. Received the dishwasher in less than a week after ordering it.

Would order here again.

We just purchased a set of ASKO washer&dryer from Witbeck.
Based on our experience,we will look to Witbeck first, the next time we are in need of any household appliance.
We were quite impressed that the items were shipped across the country via airfreight at no additional charge, rather than regular freight.
The shipping, order confirmation, ease of communication and reasonable prices were very satisfactory.
An added plus for buyers from outside of Michgan is that no sales tax is assesed on on line orders.

We purchased a range, refrigerator and dishwasher from Witbeck's. The prices were extremely competitive. Our many questions were always promptly, patiently and pleasantly answered. It was a stress-free experience. We have already recommended them to others.