YourBlinds.com

I have made several previous purchases and was pleased with the quality (Hunter Douglas cellular shades), service, and delivery time. However, with my most recent inquiry, I found the same product for a lower price at five different online stores, with the same warranty, etc. When I contacted YourBlinds.com regarding the lower prices and their "discount" of 2%, their response was "Thank you for the update. Maybe we can help you with future purchases." No offer to meet the price or even ask what the lower price was. I guess they don't need the business.

Received product was not as promised and even though item was returned, the customer service agent was very nasty. I would never shop here again.

Purchasing anything that is custom order can be tricky
over internet, and I had to think really hard to see if I wanted to do this, but I went ahead and did it anyway.
The sales person who helped me (Linda/Tracy) was both very
helpful, and was very patient in working with me to figure out exactly what I wanted. They also helped me with choosing the colors that I wanted. When the merchandise got to me, I was very satisfied with the quality of it.

I would definitely recommend this vendor.
It's really 3 things, that will make them recommend them highly. 1) quality 2) service 3) price. All of the three criteria must work together to make a repeat customer indeed.

I saved a lot of money buying over real store.
I think I got better service from yourblinds.com than if I went shopping in a real store!

Installation was easy too. Only because the quality is good, and the things fits, and it works.
I did it myself.

Delivery came in very reasonable time, and was in good packing. came with bubble wraps and then in box.

I was almost about to order some roman shades from Smith+Noble but then I read all their horrible reviews, so I started to look for other companies that sold shades and blinds. I read great reviews about yourblinds.com and decided to give them a chance. The Hunter Douglas roman shades that I ordered arrived exactly one week after I placed my order! I was amazed because the estimated ship date was for after I received the blinds. The custom shades fit perfectly on my window. I highly recommend them to anybody looking to buy blinds/shades online.

Yourblinds.com continues to pelt me with a barrage of email spam after my purchase. Repeated attempts to have myself removed from their mailing lists have been ignored and I'm still being spammed on a regular basis.

This company has proven themselves to be a great big pain in the a$$, and I will never ever purchase from them again.

I have purchased several blinds from YourBlinds.com. Their customer service is absolutely top-notch and I have been extremely happy with the products and overall experience. I would recommend them highly.

I have never dealt with such an incompetent group of people. I received my sheer vertical blinds (about $1500 worth of merchandise) about 4 months ago. I paid extra to have room darkening blinds. When they arrived they were not room darkening, there were 2 inch gaps between the verticals. Weeks of "well try this" or "did you try that" went on. I took pictures and emailed it to the company. Long story short, 3 months later I finally get them to agree to credit my account. The send me call tags and I shipped the product back to them. Now it has been over 1 month that they have had the blinds back but have not issued me a credit yet. You cannot get anyone on the phone, you either get put on hold for a ridiculous amount of time or you get disconnected. Long story short...do not do business with this company. Great prices, yes, but poor quality products and HORRIBLE customer service. It's not worth the aggravation!

Excellent experience. The web site is easy to understand and use and the e-mail communications are great to receive. Service is speedy and accurate.

Although reluctant at first in ordering blinds for my home purchase, the product and notifications per email was excellent. The blinds(wood) look great and I would certainly order again from your site and recommend your service to all.

Thanks.

Gene Higgins

In shopping on-line for cellular shades, I considered many different web sites. I wouldn't have purchased from YourBlinds.com had they not offered the best combination of site functionality, price, and ease of ordering. After I ordered, customer service was initially very good--I received confirmation of my order and notice that the shades were being made. But there was a period of some weeks after that when I didn't know when to expect my order; just when I was thinking about contacting the company, the shades arrived. We did get one shade that was not made to the measurements we requested, but we've gotten excellent customer service in getting a replacement and are waiting for its arrival.

I had my first shopping experience at YourBlinds.com recently, and was very impressed. The product selection was extensive, and the website was very informative and complete. I have never ordered custom blinds before, but it was a real breeze. I checked with several competitors and found the prices at YourBlinds were good. The order process was quick and easy. I received an automated order confirmation immediately. About a day later I received an email with an estimated ship date. Then I received an email confirmation with tracking number as soon as it shipped (which was 2 days earlier than anticipated). I was very impressed with the speed, as I ordered on Monday, and received my custom blinds on Friday of the same week! Very good experience. I will be ordering a few more sets shortly.
RR

The site is easy to navigate, the customer service was very efficient when addressing my questions and my order arrived when they said it would. I was very pleased with my shopping experience and have recommended by word of mouth, yourblinds.com to a couple of friends.

web provided good service and was understandable--had hoped to get blinds faster but we were advised quickly of ship date and it was met. Had one valance that was damaged during packing and we sent e-mail to your customer care group and they sent us a replacement in a matter of days. overall satisfaction is excellent from us.

Had a great experience with YourBlinds.com. Tracey was so helpful on the phone as we worked together through the process of measuring for some weird window shapes and sizes.

The blinds arrive early, installed easily, and are perfect.

Thanks YourBlinds.com. Why can't all companies on the web be as good as you folks?

I could not be more pleased with my experience with YourBlinds. The lady I've dealt with on the telephone has been very friendly, helpful, and diligent. I had a question about the color I ordered and she immediately got the information and called me back. When the blinds arrived, some parts were missing for the valance. I called and she said she'd take care of it right away. She called me back in just a few minutes to let me know what she had done and what I could expect. I will definitely recommend YourBlinds - either ordering by internet or telephone. Customer service is so rare these days that it is almost exciting when I find it, but YourBlinds is one of the rare businesses that seems to have it.