Pros: We like the idea of coffee in 3 minutes. The coffee makers look nice.
Cons: carafe leaks - the second time with recall -customer service no reply
The Bottom Line: I would not recommend this coffee make due to the carafe leaking and dribbling all over and also due to the possibility of someone getting burnt due to that.
marejensen18's Full Review: Bunn BT10B 10-Cup Coffee Maker
We recently purchased this coffee maker as our previous one was a recall and after sending it in and getting it repaired- it leaked water out of the bottom.
Our new purchase was always leaking and dribbling lots out of the carafe when pouring the first cups of coffee. My men at the office poured over the sink as it is that much leaking. I decided to talk to customer service about this and was on the web when I found that this coffee maker was also a recall item. I looked at the dates that it was being sold prior to the recall and realized that my coffee maker purchased at Fleet Farm was being sold even after recall on the item. I contacted the customer service department last Friday and still have not gotten any reply. Very disappointed about that and also having to deal with a second recall.
We do love the idea of coffee in 3 minutes any time as we drink quite a few cups in a day and also make coffee for meetings which in that case is a great feature. All in all we do like the coffee maker but don't like the recalls and how they handle them with needing to pay something extra for replacement of a new pot or fixing a defective one only to have a problem again shortly after. I have read complaints from others who sent their pots in for recall and then didn't get the same one back. The second recall took the cake and the idea of it being on the store shelves and being sold after the fact of recall really makes me mad. We purchased a coffee maker to have it available daily not to be without it while it is being sent back and forth to be repaired. I would appreciate a response from customer service ASAP! Thank you
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