The Best of Them All!!!
Written: Apr 21 '03
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Product Rating:
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Pros: Excellent Customer Service, No Hidden Fees, Open 7 Days A Week, Open later
Cons: None
The Bottom Line: If you live where a Commerce bank is....then become a customer there!
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| charmander3192's Full Review: Commerce Bank (NY-NJ-PA-DE) |
Well I became a customer of Commerce almost 3 years ago. I have never been charged a fee for having an account there! The best thing is the customer service! I had a problem with my mortgage company over a bill pay. The mortgage company claimed they never received the payment....it was shown out of my account. After numerous phone calls to the mortgage company to find out what to do I finally got a hold of someone who wanted the bank to fax the paid check. The rep I spoke to named Barry at Commerce had me recall this rep at the mortgage company....guess what??? This person was no where to be found!! So I figured I would wait til the next morning. Well at 54pm Barry from Commerce called me to see if I got verification of the faxed paid check...I told him about not being to get in touch with this rep who it was faxed to. So he did a conference call, told me to start the conversation and to ask to speak to a supervisor. Well Barry from Commerce got this all cleareed up....he told the supervisor at the mortgage company to go to the fax machine right then and there to verify it's receipt, he also took the supervisors name and phone number. The next morning Barry called me again to see if I had heard anymore from the mortgage caompany. I think for someone to go this far to make sure it was all taken care of in 1 day is outstanding! I did not expect this person to extend his help this far to make sure what I needed done was accomplished!
Recommended:
Yes
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Epinions.com ID:
charmander3192
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Reviews written: 9
Trusted by: 1 member
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