Duxiana Won't Honor Warranty
Written: Jul 22 '09
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Pros: The bed was great for the first few years.
Cons: The mattress now sags in the middle causing backaches.
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| ellie2009's Full Review: Duxiana Mattress |
Bought my bed for approx. $4000 and a sales pitch promising complete service "no matter what." The warranty covers 20 years and when we recently lodged a complaint, the company refused to offer any form of solution - no repair, no credit toward a new bed - NOTHING. It's as if the warranty doesn't even exist. The springs wear out, just as they do on any good mattress. Knowing this, we could have saved around $2500 by just buying a regular, good quality mattress.
I am truly upset by the disregard for the problem. The local manager did come by and said she filed a complaint or report, but then told us the factory has refused to offer any solution. I filed a BBB complaint, but really want people to know that if they are considering buying a Dux Bed, they are not worth the price difference. Buy a good mattress but don't buy into this hype about Swedish manufacture and special steel for the springs. They wear out like any other mattress and the sagging is now so bad we are unable to sleep on it due to back aches.
Recommended:
No
Mattress Size: Queen
Mattress Firmness: Somewhat firm
Amount Paid (US$): 4000.00
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Epinions.com ID:
ellie2009
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Reviews written: 1
Trusted by: 0 members
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