Good machine, bad service, repair problem
Written: Sep 06 '06 (Updated Sep 16 '06)
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Product Rating:
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Pros: Smooth, low impact, vigorous workout.
Cons: Poor customer service, especially the repair service.
The Bottom Line: When working, works well. Call for repair at the first sign of a problem, or expect a significant wait for parts.
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| mmehringer's Full Review: Life Fitness X5i Cross-Trainer |
We bought the x5i and really enjoyed it for the first 4 weeks, using it almost daily. It gave a very good cardio workout, and was much easier on my knees than the stepper I had been using.
But after only 4 weeks of use the electronics panel went out, rendering the machine essentially useless. I called customer service, and received a call back from a repair tech about 36 hours later. He said he would order a new panel and call me to schedule a repair when he received it. After not hearing anything for a week, I called Life Fitness to check in. They said they had never heard from the Service tech. I called him directly, and he said the part was apparently on back order, and he would check to see if they had another one in stock that wasn't listed in the computer, and then call me back.
I didn't hear from him, so I called and left another message, and called Life Fitness and left a message there. Eventually the Tech called back saying he had no news. I never heard back from Life Fitness from the message I left.
The next week, I called both again, and Life Fitness said the part had been shipped and was on the way. They also said, though, that the part was not supposed to arrive for another month, so apparently they were able to find another one hanging around the warehouse somewhere.
So far, then, I've had 4 weeks with a working machine, and 2 weeks and counting with a broken one.
----Update----
After 2.5 weeks, my machine is fixed and working flawlessly again. The replacement of my electronics panel took about 5 minutes, and I easily could have done it myself. I'll update again if I run into any problems.
Recommended:
Yes
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Epinions.com ID:
mmehringer
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Reviews written: 1
Trusted by: 0 members
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