Smooth 9.1hr - broken more than working
Written: Apr 08 '06 (Updated Mar 07 '08)
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Product Rating:
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Pros: Quiet when working.
Small footprint when folded
Cons: Unreliable
Customer Service
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| mlinarz's Full Review: Smooth 9.1 Series Treadmill |
I purchased this treadmill in February of 2004. Since then it has had a leak in the hydraulic motor, which leaked on our carpet, a roller bearing developed an extremely irritating squeak, and now the electronic control board is out.
It has been sitting for a total of 5 months, unusable, in the 25 months since it was purchased.
In contacting Smooth about the electronics board, I have received the same message now for 3 months, they don't have the board available, and have no idea when it will become available.
Customer service is another issue. Basically you call and get someones voice mail. They decide when to return your call, sometimes taking weeks.
I would not purchase another Smooth Treadmill.
UPDATED March 7th, 2008. Lower electronics board is bad again, having been replaced last time in May of 2006. Called Smooth - no longer their problem since out of warranty. The gave me a number at Spirit treadmills to call. Over 4 days, I've left 3 voicemail messages at Spirit. Here we go again.
Recommended:
No
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Epinions.com ID:
mlinarz
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Reviews written: 2
Trusted by: 0 members
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