Extremely unreliable and inefficient
Written: Jun 05 '07
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Pros: Cheap
Cons: This company is unreliable and inefficient
The Bottom Line: If it's not urgent, maybe it's worth saving a few bucks. If it's urgent, use someone else.
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| my2cents007's Full Review: DHL USA Overnight |
This company is unreliable and inefficient. I've had 4 packages delivered to my residence (well almost, still waiting for the one from DHL) in the last week. I ordered computer components from an online vendor; the only overnight option they offered was DHL. The package was supposed to arrive on a Saturday. According to their online tracking system the package was on schedule and estimated to arrive on Saturday as expected. Well, their "real-time" tracking still said that on Sunday, and I still didn't have the package. I did call them up on Saturday evening and "threatened" to call the online vendor to cancel my order from them because of DHL's poor service. Well DHL assumed that meant that I didn't want the package anymore and decided to return the package to the vendor. Meanwhile I came to an agreement with the vendor that I will not cancel my order as long as they reimburse me 100% of the shipping, which they agreed to do. When I spoke to DHL on Sunday, the package was scheduled to arrive on Monday. Monday morning when I called them to confirm delivery they said that the package was on its way back to the vendor (I actually started laughing at this point), I told them about the agreement I made with the vendor and that they should still deliver the package, luckily it was still at the local depot. Then they said they couldn't deliver that same day because they (DHL) didn't have any drivers available (I laughed some more). I would not recommend them (DHL) to anyone.
Recommended:
No
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Epinions.com ID:
my2cents007
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Reviews written: 1
Trusted by: 0 members
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