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Charter

Charter
Overall Rating: Product Rating: 2.0
Sound:
Picture Quality:
Basic Channel Selection:
Customer Service:

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Worst Service

Written: Aug 02 '07

Product Rating: Product Rating: 1.0
Sound:  
Picture Quality:  
Basic Channel Selection:  
Customer Service:  
Pros: only option

Cons: terrible service, high prices, poor choices
frisellaw's Full Review: Charter
Just moved to St. Louis and tried to get cable through Charter. Have spent more than 3 hours on the phone, total. First, installation came and found a defective "tap" on the cable line. This was supposed to be fixed that day, but waited until the next day. Once cable was on, no HD channels (which we had ordered). Also, had ordered DVR service but this was not installed, either. Another one hour phone call. Charter tried to charge us to fix the original problem. Also, pricing a bit less than ideal (around $150 a month for basic cable and middle internet service). Specifically, however, the phone service was relatively inept, with the service people ignoring what you say and speaking from a script, making inappropriate transfers, and taking a long time to come back from hold.

Recommended:
No

Amount Paid (US$): 150
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frisellaw
Reviews written: 1
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