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Visa Classic (Providian Bank)

Visa Classic (Providian Bank)
Overall Rating: Product Rating: 2.0
Customer Service:
Web Site Experience:

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HORRIBLE CUSTOMER SERVICE

Written: Jun 01 '04

Product Rating: Product Rating: 1.0
Customer Service:  
Web Site Experience:  
Pros: none

Cons: very good at pretending to be a reputable company
mwestjohnson's Full Review: Visa Classic (Providian Bank)
We have been using web billpay to send Providian our payments, and they have been accepting them for 6 months, then one day I look in the mail and find one returned. After calling, they said it was because our account number was not on the check. "But you accepted all of our other payments", I noted. Didn't matter, no one with any brain mass could talk with me. They charged us $45 for a 'missed payment' and another $15 finance charge. They stated that our account number was on the previous checks while our bank tells us otherwise. With a husband in the military and four children, I don't have time to stay on the phone all day waiting to speak to someone with any type of intelligence at Providian. My advice, if you are banking with them now, cut up your card before they screw you. If you are not, look elsewhere.

Recommended:
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mwestjohnson
Reviews written: 3
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