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USAA Group - Home

USAA Group - Home
Overall Rating: Product Rating: 3.5
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USAA Blows it AGAIN

Written: Oct 10 '08 (Updated Oct 10 '08)

Product Rating: Product Rating: 1.0
Pros: Low rates

Cons: Poor (that's an understatement) customer service, no continuity.
cheydogflies's Full Review: USAA Group - Home
As a 13-year USAA member, I am cutting all ties with them. They were great with auto insurance in the early years, but now are poor. My mortgage experience in 2000/2001 was a life-changing awful event (at the fault of their branding to PHH). This year's homeowners policy woes are the last straw. Customer service? Not anymore. They are too big and no longer care about their "USAA Family." I even had a "manager" call me to discuss why I was canceling everything with them. He agreed that everything I said was true, and they simply cannot provide the level of customer service that they used to. Amazing! An attack of conscience?

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cheydogflies
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