Caveat emporum !!
Written: Sep 03 '04
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Pros: Can record out-put from most analog,digital, DVD or VCR device.
Cons: Company does not want to honor warranty. Says it is your fault.
The Bottom Line: The Archos AV340 is not easily portable as it does not come with a case. It is made of plastic and can easily be damaged. Poor at honoring warranty.
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| agf02's Full Review: Archos Jukebox AV340 (40 GB) Digital Media Player |
I bought the AV340 on June 30, 2004. I even purchased a 2yr extended warranty from the retailer I bought it from. On August 23rd, I found that the screen image shifted to the left by 1" I called techsupport for assistance. Before I could explain what the problem was I was placed on hold for at least 3 minutes. The tech came back and told be that I had dropped it and it was not covered under warranty. I was mad. First I treated the unit with great care. I had not dropped or in any way treated the unit roughly. I asked for the manager. After about 5 minutes a supervisor came on the line. He read what the tech had written which was not what I had told him the problem was, and he began to tell me that I had dropped the unit. Boy was I annoyed. After I explained that the unit had not been dropped and that the problem must be with the video card as every thing else worked fine. I got an RMA#. I followed all the detailed instructions on how to return the unit. I just got a call from the Tech supervisor telling me that I must have dropped the unit for it to behave the way it does and they are refusing to honor the warranty. I just paid nearly $600 for a device that I have hardly used. A device that I have taken the greatest care of and now I am being told that my warranty is not going to be honored. I asked to talk to his manager. I was told he was not available. I was given his email address. I asked for the name, number and address of the president of the company. The tech supervisor refused to give it to me, and told me that I could quote him on it.
I had read all the negative review on the ARCHOS AV series technical support and felt that there must be some exaggeration.... was I wrong. I can't believe it. What can I do??? Am I out $600?? Do I complain to the better business bureau, which one??
All I can say is beware if you are thinking of buying an ARCHOS AV, you could end up like me spending a lot of money and being told that they will not honor their warranty because you created the problem. It seems to me that from the start the tech was told to say that the problem was caused by me and that the company would not take responsibility for a defective product. I still can't believe it. When it comes to ARCHOS Caveat emporum!
Recommended:
No
Amount Paid (US$): 530
Recommended for: Music Lovers - High Capacity Storage for an Entire Album Collection
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Epinions.com ID:
agf02
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Reviews written: 1
Trusted by: 0 members
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