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Linksys WRT54GS Wireless Router

Linksys WRT54GS Wireless Router
Overall Rating: Product Rating: 3.5
Ease of Installation:
Ease of Use:

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ok product, horrible warranty

Written: Feb 21 '07

Product Rating: Product Rating: 3.0
Ease of Installation:  
Ease of Use:  
Pros: the router worked great

Cons: it took a lot of follow-up to get linksys to fulfill the warranty
Compare Prices ($38 - $78 from 5 stores)
at CompuVest
at Compuplus.com
johanna3682's Full Review: Linksys WRT54GS Wireless Router
I had this item for almost 2 years and it worked great. One day it stopped working and since it was still under warranty, we called Linksys. My boyfriend spent hours the phone with them until they finally agreed that the unit needed to be fixed or replaced. I completed the online process and mailed the unit in.

From the time I mailed my unit in to the time I received what I think to be a factory reconditioned unit was over 2 months! After a month of not hearing a word from Linksys, I called customer service. They informed me that since they changed warehouse locations since I mailed the unit, the unit was likely sitting unopened at the old warehouse. I provided the tracking number that verified Linksys had received the unit, and they agreed to "expedite" the process.

It took another month of calls and threatening emails to finally receive the unit. When I received the unit the install cd was cracked, but luckily still worked. The new unit is functioning fine, but was a headache to wrangle over with Linksys.

Recommended:
Yes

Amount Paid (US$): 40
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