Cargo over customer's luggage
Written: Jan 13 '03
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Product Rating:
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Pros: friendly service people, okay food
Cons: lost baggage, dishonesty, customer comes last, disorganization
The Bottom Line: Air France has made a decision to put its cargo shipments first and we should allow them to do that, by not burdening them with future passengers.
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| willa13's Full Review: Air France |
I got to CDG on time January 6 to find that my flight had been over-booked by 42 people. Somehow I did manage to get on to the plane, but plenty of others did not, and we left more than an hour late. Arriving in Boston, already late, I spent another hour and a half waiting for my bags to come, but they didn't. It has been a week and all the customer service people can tell me is that they are still in Paris because of "inclement weather in the Paris metropolitan area."
I have only flown with Airfrance twice and both times, my luggage did not arrive when I did. This time, it has already been a week and it's still not here.
The thing is, if you have bad weather, an airline may have to cancel a flight, but the last time I checked, you cancel the entire flight, and not just the baggage compartment. I have been told there are 20,000 bags (or 10,000 bags according to a different representative) waiting in Paris to be put on flights to the US. Baggage compartments are designed to carry the luggage of the people on the plane so there is no reason why people should make it across and not bags.
So I searched around and found the explanation. Air France is making money shipping cargo on their passenger planes. Each time they have to cancel a flight, that cargo does not get shipped. While it is not the fault of the employees who deal directly with customers, somebody is making a conscious decision to ship cargo for businesses in place of peoples' luggage. The weather excuse is dishonest, and telling us that they are working around the clock to get our bags to us is dishonest because they neglect to mention that somebody has chosen not to hire enough people to take care of the problem. The airline makes decisions about what it considers most important. Obviously they make more money shipping cargo than they lose not sending us our bags.
Not only does the customer not come first, he or she is taken advantage of and lied to.
Recommended:
No
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Epinions.com ID:
willa13
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Reviews written: 1
Trusted by: 0 members
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