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JetBlue Airways

JetBlue Airways
Overall Rating: Product Rating: 4.0

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$30 dollars for extra leg room, Charged extra after submitting payment and cannot get refund

Written: Dec 18 '08

Product Rating: Product Rating: 1.0
Pros: no Pros...There are many other sites that offer much better service

Cons: Deceptive marking, Customer support is non existent.  Be carefull before you press that button
snoopbiscuit's Full Review: JetBlue Airways
I just bought a ticket with Jetblue and selected an option to have more leg room.  From their wording on the site and when I made the selection, I thought that it would only cost an extra 10 dollars.  However, upon recieving my email and bill seconds later, and arguing with their customer service that the cost was determined by the length of the flight.  When I told them I didnt want the extra leg room because I thought it was only going to cost me $10 dollars, they would only give me a credit.  This is deceptive marketing and not how you treat customers.  I will never buy through Jetblue again and strongly caution future consumers to watch out for these deceptive tactics and fees.

Recommended:
No

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Epinions.com ID:
snoopbiscuit
Reviews written: 2
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