AT&T U-verse

Pros: Price, products, customer support, and technical support provide a positive experience for the consumer. 
Cons: AT&T uses one vendor for the U-verse equipment.

AT&T U-verse product provides competition to cable service by providing an alternative for internet, television, and phone service on the same cable.  The trio of services do not all have to be purchased so a consumer can choose to purchase one, ...

Pros: HD DVR and TV receivers; reasonable cost; huge channel selection; versatile plans.
Cons: None so far.

We have not subscribed to cable television since my wife and I moved into the house we had built outside Chicago some eight years ago.  When we moved into our new housing development cable was not available, despite being told it was coming ...

Pros: Excellent customer service, fast internet speeds, awesome tv sound and picture quality.
Cons: Installation

U-Verse has to be the best service out there. Our family was fed up with Comcast after they cut our channels and the internet service was down for long periods of time.I had heard about U-Verse back in May 2007 and decided to wait some time to switch ...

Pros: Price, convenience, TV picture quality, features, access, no contract
Cons: Dealing with AT&T, lacking customer support, some minor functionality issues

UPDATE: 10/9/09 U-Verse Upgrades Features UPDATE: 1/14/09 Warning to Current AT&T/Dish Network Customers (see below) I should preface this review by saying that, like many people, I've had countless problems with AT&T in the past (so many that I ...

Pros: Internet bandwidth, TV package offerings, Awesome HD picture, Record and watch anywhere.
Cons: No pause/rewind on all non-DVR boxes, no storage expandability

BackgroundI have been a brighthouse cable TV subscriber for years (dating back to the time warner era) and admit i've never used a dish service.  In my old home, i used ISDN (Bell South) and then moved to BH's cable broadband once it was ...

Pros: Great picture quality, user interface, whole-house DVR, internet.
Great price and quality.
Cons: Terrible customer service and support
Whole-house DVR limitations

We switched to U-Verse earlier this year from Comcast after it became available.  Comcast was so expensive that by bundling our (old analog) home phone, cable w/2 DVR boxes, and internet, the combined U-Verse package was nearly $100/mo ...

Pros: Good internet, multiple show DVR recording and playback options
Cons: Occasionally unreliable; other minor issues

When I bought my HD-TV a year ago, I decided it was finally time to break down and get digital cable service.  I had been resisting for many reasons, but I wanted to get HD service to go with my new TV.  ...

Pros: Not important enough.
Cons: Picture quality. Period. Especially if you watch sports.

Overview for Overland Park, KS area: Time Warner Cable – disastrous. Picture freezes, unbelievably bad pixelation, internet cut out on regular basis, vastly overpriced prior to competition. Surewest – Outdoor contractors ...

Pros: Great operating system, easy to use, fast internet service, clear analog cable channels.
Cons: Customer service is pathetic. Once you have established the service, AT&T doesn't care about you.

You would not think that a Fortune 500 company such as AT&T would have antiquated customer service and incompetent representatives, but my experience dictates otherwise.AT&T Uverse has clear channels, fast and reliable internet service, ...

Pros: Picture Quality, Options, Services, Extras
Cons: Customer Service is AWFUL!

I ordered AT&T back in July and it was installed quite quickly (within two weeks). The service was awesome, and the online adjustment to the account went smoothly when I reduced my service from 400 channels to 200.Then I moved. And that ...

Pros: Can record four shows at once.
Can view recorded shows on any tv
Cons: Pause and record live shows on only ONE TV
No keywords "Season Pass"
No priorities

I moved to AT&T U-Verse from the Dish Network satellite TV about two weeks ago. I'm just about ready to go back already. You can get only one DVR per household and it connects to the other tvs so you can watch shows recorded on the DVR on any ...

Pros: customer support helpful, but there have been too many reasons that I needed to call
Cons: Aspect ratio is not consistent. 

I had Dishnetwork for over 7 years but one of my friends just raved about U-Verse, and when the guy came to my door and explained it all, I decided to go for it.  I love the concept, hate the delivery!  What they didn't tell me was that the aspect ration on my HD TVs does not work when a TV station broadcast is NOT HD:  The picture on the TV screen is not full, there are black bars along the sides, and you cannot adjust it.  That did not happen with my Dishnetwork service, I always had full screen regardless of whether the broadcast was in HD or not.  Unfortunately I already removed my satellite dish.  I am so upset I could  just cry.  I am considering cancelling it but I'm embarassed to call Dishnetwork back.  I may try DirectTV

Pros: More HD for the money
Cons: Horrible digital music

We switched from Comcast digital to Uverse digital.  Picture quality is just OK and about every 30 minutes I get a loud buzz and pixels all over the screen.  But I can live with that.  What I can't live with is the poor quality of Urge channels.  Sound quality is poor and the music selection is horrible.  We like to have smooth jazz on in our home and instead of Fourplay, Richard Elliot, and Paul Taylor, we get a heavy dose of Rosemary Clooney and Bobby Darin.  Whoever selects their music is clueless.  I can only hope that it improves before I am forces to switch back to Comcast and Music Choice.

Pros: Nothing!
Cons: See all the above.

I went from Comcast to uverse for 4 months.  The uverse service is abysmal!
Tech support knows nothing about the product, when you get a real person who can speak the language.  No one ever returns calls as they promose.  I spent 6 hours trying to get internet for my desktop.  Their reply was that I had defective software, call Mocrosoft.  I needed a WAN number but they didn't understand that in 6 hours of calls and being put on hold.  I once asked to speak to a supervisor but was told the supervisor was busy and couldn't help me.
Picture quality in HD is mediocre compared to comcast.  I cancelled uverse TV and internet but not the phone service.  Uverse shut off everything.  It took 2 weeks for At&t to fix the house phone service.  No house phone for 2 weeks due to their screw up.  Everyone apologizes but no one can fix the problems.
NEVER AGAIN!